manufacturer’s defects as outlined below:
(a) Should the purchaser promptly notify Awntech Corporation of such defects within one year (12 months) from the date of the original purchase, the
defective component will be replaced at no charge. Awntech reserves the right to ask for the defective part to be returned and/or photos of the
defective part.
COVERED COMPONENTS: for Retractable Awnings
STRUCTURAL SUPPORTS
, all supporting components (
excluding Lateral Arms and their fittings
) are warranted not to fail for five (1) year provided that the
components are not subjected to excessive winds or water pooling on the fabric.
FRONT ROLLER BAR
is warranted against any and all damage including cracking and permanent bowing that would affect the performance of the awning
provided that the awning is not subjected to excessive winds or water pooling on the fabric.
ACRYLIC and ACRYLIC FABRIC
is warranted for one (1) year against:
(a) Excessive fading under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the owner’s
manual.
(b) Mildew on acrylic fabric. Mildew will not form on the fabric itself, but may form on dirt and dust that have not been removed from it. Please see
maintenance instructions for proper cleaning—outlined in owner’s manual.
(c) Excessive cracking or peeling under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the
owner’s manual, and provided that the awning is not subjected to excessive winds or water pooling on the fabric.
DRIVE UNIT (Gear, Square and Round Toe)
is warranted for one (1) year not to fail under normal conditions if maintained, operated, used, and stored in
accordance with the instructions contained in the owner’s manual.
AWNING ACCESSORIES
(defined as accessories attached to the
awning) are warranted for one (1) year not to fail under normal conditions if maintained
operated, used, and stored in accordance with the instructions contained in the owner’s manual.
R
R
R
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EE
T
TT
U
U
U
R
R
R
N
N
N
S
SS
,
,,
D
D
D
A
A
A
M
M
M
A
A
A
G
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RETURN QUALIFICATION: You can only return a product if it is defective upon arrival. If you simply do not like it for any other reason, you will be
given merchandise credit only.
DAMAGED MATERIAL: Damage occasionally occurs during shipping. Scrapes, dents, and rips in the outer packaging that could indicate possible
damage should be described to the carrier at the time of delivery. If damage to the product seems apparent, the shipment should be refused.
FABRIC DYE-LOT AND LIGHTING VARIATION: Fabric dyes may vary slightly from run to run. This is a normal and unavoidable. Different lighting types
and lighting direction may cause the fabric you chose on the website to appear slightly different than the actual fabric does in full sunlight.
TRIPLE CHECK YOUR MEASUREMENTS: To avoid disappointment and frustration, please triple check all measurements to assure that your awning will
fit properly in the location you intend. Please make sure that you have at least 1’-2’ extra wide area available to install the awning and also make
sure that you have enough open space for the projection.
HAZARDOUS MATERIAL QUALIFICATIONS: None
RETURNS/ORDER EXCEPTION CONTACT:
Customer Service: Phone 817-354-9600, Fax 817-354-9612, email customers@awntech.com
TO ACQUIRE A RETURN OR REPAIR AUTHORIZATION NUMBER, YOU MUST GO THROUGH OUR WARRANTY PROCESS BELOW:
1.
Email or mail a photo of the damaged parts to:
EMAIL: customers@awntech.com
MAIL: Customer Support, Awntech Corporation, 10950 S. Pipeline Rd., Bldg. 1, Euless, TX 76040
Authorized returns should be shipped to:
Awntech Corporation
10950 S. Pipeline Road, Buildings 1-2
Euless, TX 76040 (817-354-9600)
