10
Before Calling for Service
Issue
Possible Cause / Solution
The Blower Unit doesn't turn on
• Check if all wires are connected correctly, refer to Step 1 for
detail connection.
• Check if the Blower Unit has power using the voltage meter
to measure the neutral wire (Black wire in the Blower Unit)
and one of the speed wire.
• Directly connect the power cord to the blower to check if the
motor is failed, refer to Step1b for connection.
The buttons on the Awoco Split
Hood Unit or the Control Unit
don't work
• Check if all wires are connected correctly according to the
color on the wires.
• Check if the Awoco Split Hood Unit or the Control Unit is
plugged in.
• Check if the Blower Unit has power using the voltage meter
to measure the neutral wire (Black wire in the Blower Unit)
and one of the speed wire.
• If the Awoco Split Hood Unit or the Control Unit has no
power to the Blower Unit, contact Awoco to get circuit board
and button panel replacements.
The LED light is off from the
Awoco Split Hood Unit or the
Control Unit
• If one of the LED light is off, contact Awoco to get a LED bulb
replacement.
• If both of the LED lights are off, there might be a circuit
board failure on the 12V power supply. Contact Awoco to get
circuit board and LED bulb replacements.
The blower or fan seems weak
• Check that the duct size used is at least 6” for 6" Blower and
8" for 8" Blower. Range hood WILL NOT function efficiently
with insufficient duct size.
• Check if the duct is clogged or the damper (half-circular
flapper) is not installed correctly or opening properly.
The hood is not venting out
properly
• Make sure the distance between the stove top and the
bottom of the hood is within recommended 24” and 30” in
distance. *Due to different ceiling height configurations, the
recommended height may not be applicable.
• Reduce the number of elbows and length of duct work.
Check if all joints are properly connected, taped and sealed.
• Make sure the power is on high speed for heavy cooking.
Troubleshooting
