AWS Storage Gateway User Guide
Enabling AWS Support To Help Troubleshoot Your Gateway
Issue
Action to Take
Throughput to or from your
gateway drops to zero.
• On the
Gateway
tab of the AWS Storage Gateway console, verify
that the IP addresses for your gateway VM are the same that you see
using your hypervisor client software (that is, the VMware Vsphere
client or Microsoft Hyper-V Manager). If you find a mismatch, restart
your gateway from the AWS Storage Gateway console, as shown
in
Shutting Down Your Gateway VM (p. 219)
. After the restart, the
addresses in the
IP Addresses
list in the AWS Storage Gateway
console's
Gateway
tab should match the IP addresses for your
gateway, which you determine from the hypervisor client.
• For VMware ESXi, the VM's IP address can be found in the vSphere
client on the
Summary
tab. For more information, see
.
• For Microsoft Hyper-V, the VM's IP address can be found by
logging into the local console. For more information, see
Activating Your Gateway (p. 79)
.
• Check your gateway's connectivity to AWS as described in
Your Gateway Connection to the Internet (p. 260)
• Check your gateway's network adapter configuration, and ensure
that all the interfaces you intended to be enabled for the gateway
are enabled. To view the network adapter configuration for your
gateway, follow the instructions in
and select the option for viewing your gateway's
network configuration.
You can view the throughput to and from your gateway from the
Amazon CloudWatch console. For more information about measuring
throughput to and from your gateway to AWS, see
Performance Between Your Gateway and AWS (p. 207)
You are having trouble
importing (deploying)
AWS Storage Gateway on
Microsoft Hyper-V.
See
Troubleshooting Your Microsoft Hyper-V Setup (p. 320)
discusses some of the common issues of deploying a gateway on
Microsoft Hyper-V.
You receive a message that
says: "The data that has been
written to the volume in your
gateway isn't securely stored
at AWS".
You receive this message if your gateway VM was created from a clone
or snapshot of another gateway VM. If this isn’t the case, contact AWS
Support.
Enabling AWS Support To Help Troubleshoot Your
Gateway Hosted On-Premises
AWS Storage Gateway provides a local console you can use to perform several maintenance tasks,
including enabling AWS Support to access your gateway to assist you with troubleshooting gateway
issues. By default, AWS Support access to your gateway is disabled. You enable this access through the
host's local console. To give AWS Support access to your gateway, you first log in to the local console for
the host, navigate to the storage gateway's console, and then connect to the support server.
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