AWS Storage Gateway User Guide
How Do You Perform a Factory Reset?
How Do You Perform a Factory Reset?
If you need to perform a factory reset on your appliance, contact the AWS Storage Gateway Hardware
Appliance team for support, as described in the Support section following.
Where Do You Obtain Dell iDRAC Support?
The Dell PowerEdge R640 server comes with the Dell iDRAC management interface. If you use the iDRAC,
then you should change the default password for the iDRAC. Make sure that the firmware is up-to-
date to prevent security breaches. Moving the iDRAC network interface to a normal (
em
) port can cause
performance issues or prevent the normal functioning of the appliance.
You Can't Find the Hardware Appliance Serial
Number
To find the serial number of the hardware appliance, go to the
Hardware
page in the AWS Storage
Gateway console, as shown following.
Where to Obtain Hardware Appliance Support
To contact the AWS Storage Gateway Hardware Appliance support, see
The AWS Support team might ask you to activate the support channel to troubleshoot your gateway
issues remotely. You don't need this port to be open for the normal operation of your gateway, but it is
required for troubleshooting. You can activate the support channel from the hardware console as shown
in the procedure following.
To open a support channel for AWS
1. Open the hardware console.
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