We support you…
By Phone/Fax
You may reach our Telos Support Team in emergencies by c1 216-622-0247. For billing questions or other
non-emergency technical questions, call +1 216-241-7225 between 9:00 AM to 5:00 PM USA Eastern Time,
Monday through Friday.
By Email.
Non-emergency technical support is available at Support@TelosAlliance.com.
By Web
The Axia Web site has a variety of information that may be useful for product selection and support. The URL is
https://www.telosalliance.com/Axia
.
SERVICE
You must contact Telos Alliance before returning any equipment for factory service. We will need your unit’s serial
number, located on the back of the unit. We will issue a return authorization number, which must be written on the
exterior of your shipping container. Please do not include cables or accessories unless specifically requested by the
Technical Support Engineer. Be sure to adequately insure your shipment for its replacement value. Packages without
proper authorization may be refused. US customers, please contact Telos Alliance Technical Support at +1-216-622-
0247. All other customers should contact local representative to make arrangements for service.
Warranty
For the latest Telos Alliance warranty, visit:
telosalliance.com/warranty
Register your product
Register your product today to get the full benefits of our warranty, support, and product updates.
telosalliance.com/product-registration/
The Telos Alliance
1241 Superior Ave. Cleveland, OH 44114 USA
+1 (216) 241-7225
For Telos Support:
24/7 telephone: +1 (216) 622-0247
Email: support@telosalliance.com
Web:
telosalliance.com/support-request
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