EN
7
COUNTRY OF
PURCHASE
HORIZON HOBBY
CONTACT INFORMATION
ADDRESS
United States
of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/
RequestForm/
2904 Research Road
Champaign, Illinois, 61822
USA
Horizon Product Support
(Product Technical Assistance)
productsupport@horizonhobby.com
877-504-0233
Sales
websales@horizonhobby.com
800-338-4639
European Union
Horizon Technischer Service
Sales: Horizon Hobby GmbH
service@horizonhobby.eu
Hanskampring 9
D 22885 Barsbüttel,
Germany
+49 (0) 4121 2655 100
www.horizonhobby.com, submit a Product Support Inquiry,
or call the toll free telephone number referenced in the
Warranty and Service Contact Information section to
speak with a Product Support representative.
Inspection or Services —
If this Product needs to be
inspected or serviced and is compliant in the country
you live and use the Product in, please use the Horizon
Online Service Request submission process found on our
website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes
may be included, but are not designed to withstand the
rigors of shipping without additional protection. Ship via
a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility.
An Online Service Request is available at http://www.
horizonhobby.com/content/service-center_render-service-
center. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along
with instructions for submitting your product for service.
When calling Horizon, you will be asked to provide your
complete name, street address, email address and phone
number where you can be reached during business hours.
When sending product into Horizon, please include your
RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be
sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
NOTICE: Do not ship Li-Po batteries to Horizon. If you
have any issue with a Li-Po battery, please contact
the appropriate Horizon Product Support offi ce.
Warranty Requirements —
For Warranty consideration,
you must include your original sales receipt verifying the
proof-of-purchase date. Provided warranty conditions have
been met, your Product will be serviced or replaced free of
charge. Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service —
SHOULD YOUR SERVICE
NOT BE COVERED BY WARRANTY, SERVICE WILL BE
COMPLETED AND PAYMENT WILL BE REQUIRED WITHOUT
NOTIFICATION OR ESTIMATE OF THE EXPENSE UNLESS
THE EXPENSE EXCEEDS 50% OF THE RETAIL PURCHASE
COST. By submitting the item for service you are agreeing
to payment of the service without notifi cation. Service
estimates are available upon request. You must include this
request with your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½ hour of
labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier’s checks, as
well as Visa, MasterCard, American Express, and Discover
cards. By submitting any item to Horizon for service, you are
agreeing to Horizon’s Terms and Conditions found on our
website http://www.horizonhobby.com/content/service-
center_render-service-center.
ATTENTION: Horizon service is limited to Product
compliant in the country of use and ownership.
If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible
for arranging return shipment of the un-serviced
Product, through a carrier of the sender’s choice
and at the sender’s expense. Horizon will hold
non-compliant Product for a period of 60 days from
notifi cation, after which it will be discarded.
10/15
WARRANTY AND SERVICE CONTACT INFORMATION
