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AXIS M5075-G PTZ Camera

Troubleshooting

Troubleshooting

Reset to factory default settings

Important

If you have a Z-Wave network, you must reset the Z-Wave network before resetting your device to factory default. See

the Z-Wave network on page 23

Important

Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See

Product overview on page 32

3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset

to the factory default settings. If no DHCP server is available on the network, the default IP address is

192.168.0.90

.

5. Use the installation and management software tools to assign an IP address, set the password, and access the device.

The installation and management software tools are available from the support pages on

axis.com/support

.

You can also reset parameters to factory default through the device’s webpage. Go to

Maintenance

>

Factory default

and click

Default

.

Firmware options

Axis offers product firmware management according to either the active track or the long-term support (LTS) tracks. Being on the
active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with
periodic releases focused mainly on bug fixes and security updates.

Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system
offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest
active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting
any existing integrations. For more detailed information about Axis product firmware strategy, go to

axis.com/support/firmware

.

Check the current firmware version

Firmware is the software that determines the functionality of network devices. When you troubleshoot a problem, we recommend
you to start by checking the current firmware version. The latest firmware version might contain a correction that fixes your
particular problem.

To check the current firmware:

1. Go to the device interface >

Status

.

2. See the firmware version under

Device info

.

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Summary of Contents for M5075-G

Page 1: ...AXIS M5075 G PTZ Camera User Manual ...

Page 2: ...ions 17 Learn more 18 Capture modes 18 Privacy masks 18 Overlays 19 Pan tilt and zoom PTZ 19 Wireless I O Z Wave PlusTM v2 19 Streaming and storage 23 Applications 26 Troubleshooting 28 Reset to factory default settings 28 Firmware options 28 Check the current firmware version 28 Upgrade the firmware 28 Technical issues clues and solutions 29 Performance considerations 30 Contact support 31 Specif...

Page 3: ...ter the IP address or host name of the Axis device If you do not know the IP address use AXIS IP Utility or AXIS Device Manager to find the device on the network 2 Enter the username and password If you access the device for the first time you must set the root password See Set a new password for the root account on page 3 Verify that no one has tampered with the firmware To make sure that the dev...

Page 4: ...is devices do not impose a password policy as they may be used in various types of installations To protect your data we strongly recommend that you Use a password with at least 8 characters preferably created by a password generator Don t expose the password Change the password at a recurring interval at least once a year Webpage overview This video gives you an overview of the device interface T...

Page 5: ...ly 1 In the live view window if the Zoom slider is visible click Zoom and select Focus 2 Click M and use the slider to set the focus Adjust the focus faster with focus recall areas To save the focus settings at a specific pan tilt range add a focus recall area Each time the camera moves into that area it recalls the previously saved focus It s enough to cover half of the focus recall area in the l...

Page 6: ...ample fluorescent lighting select Flicker free Select the same frequency as the power line frequency For environments with certain artificial light and bright light for example outdoors with fluorescent lighting at night and sun during daytime select Flicker reduced Select the same frequency as the power line frequency To lock the current exposure settings select Hold current Benefit from IR light...

Page 7: ...r in low light conditions To reduce motion blur in low light conditions adjust one or more of the following settings in Video Image Exposure Move the Blur noise trade off slider toward Low motion blur Note When you increase the gain image noise also increases Set Max shutter to a shorter time and Max gain to a higher value If you still have problems with motion blur Increase the light level in the...

Page 8: ...at axis com web articles wdr Compensate for barrel distortion Barrel distortion is a phenomenon where straight lines appear increasingly bent closer to the edges of the frame A wide field of view often creates barrel distortion in an image Barrel distortion correction compensates for this distortion Note Barrel distortion correction affects the image resolution and field of view 1 Go to Settings I...

Page 9: ...t of the image contains enough pixels to for example recognize the face of a person you can use the pixel counter 1 Go to Video Image and click 2 Click for Pixel counter 3 In the camera s live view adjust the size and position of the rectangle around the area of interest for example where you expect faces to appear You can see the number of pixels for each of the rectangle s sides and decide if th...

Page 10: ... position as a text overlay You can show the pan or tilt position as an overlay in the image 1 Go to Video Overlays and click 2 In the text field type x to show the pan position Type y to show the tilt position 3 Choose appearance text size and alignment 4 The current pan and tilt positions show up in the live view image and in the recording Adjust the camera view PTZ To learn more about different...

Page 11: ...stream settings are used for both H 264 and H 265 Turn on Dynamic FPS Turn on Dynamic GOP and set a high Upper limit GOP length value Note Most web browsers don t support H 265 decoding and because of this the camera doesn t support it in its web interface Instead you can use a video management system or application that supports H 265 decoding Set up network storage To store recordings on the net...

Page 12: ... Go to System Events and add a rule The rule defines when the device will perform certain actions You can set up rules as scheduled recurring or manually triggered 2 Enter a Name 3 Select the Condition that must be met to trigger the action If you specify more than one condition for the rule all of the conditions must be met to trigger the action 4 Select which Action the device should perform whe...

Page 13: ...ize and appearance 5 To position the text overlay click and select an option Create a rule 1 Go to System Events and add a rule 2 Type a name for the rule 3 In the list of actions under Overlay text select Use overlay text 4 Select a video channel 5 In Text type Motion detected 6 Set the duration 7 Click Save Note If you update the overlay text it will be automatically updated on all video streams...

Page 14: ...ions select Z Wave input 5 Select device name Motion Detected 6 In the list of actions select Go to preset position 7 Select a video channel and the preset position you want the camera to go to 8 If you want the camera to return to it s home position when the rule is no longer active select Home timeout 9 Click Save To record video add an additional rule 10 Go to Settings System Events Rules and a...

Page 15: ...e camera zoom in automatically on the license plate of a car that passes through a gate When the car has passed the camera zooms out to the home position Create the preset positions 1 Go to PTZ Preset positions 2 Create the home position that includes the entrance of the gate 3 Create the zoomed in preset position so that it covers the area in the image where you assume that the license plate will...

Page 16: ...em Events Rules and add a rule 12 Type a name for the rule 13 In the list of conditions under Video select Tampering 14 In the list of actions under Notifications select Send notification to email and then select the recipient from the list 15 Type a subject and a message for the email 16 Click Save Audio Add audio to your recording 1 Go to Video Stream Audio and include audio 2 If the device has ...

Page 17: ...nt for example gasoline benzene or acetone 1 Use a can of compressed air to remove any dust or loose dirt from the device 2 If necessary clean the lens with a soft cloth dampened with lukewarm water Note Avoid cleaning in direct sunlight or at elevated temperatures as this may cause stains when the water droplets dry 17 ...

Page 18: ...te that when using certain capture modes you might not be able to use WDR The lower resolution capture mode may be sampled from the original resolution or it may be cropped out from the original in which case the field of view may also be affected The image shows how the field of view and aspect ratio can change between two different capture modes The capture mode to choose depends on the requirem...

Page 19: ...the drop down list in the live view window as actions in the event system as triggers in the event system when setting up a guard tour Wireless I O Z Wave PlusTM v2 This is a security enabled Z Wave PlusTM v2 product that can use encrypted Z Wave Plus v2 messages to communicate with security enabled Z Wave Plus v2 devices The product can be operated in any Z Wave network with compatible Z Wave cer...

Page 20: ..._V3 secured COMMAND_CLASS_ASSOCIATION_GRP_INFO_V3 secured COMMAND_CLASS_CRC_16_ENCAP COMMAND_CLASS_DEVICE_RESET_LOCALLY secured COMMAND_CLASS_FIRMWARE_UPDATE_MD_V5 secured COMMAND_CLASS_INCLUSION_CONTROLLER COMMAND_CLASS_INDICATOR_V3 secured COMMAND_CLASS_MANUFACTURER_SPECIFIC_V2 secured COMMAND_CLASS_MULTI_CHANNEL_ASSOCIATION_V4 secured COMMAND_CLASS_MULTI_CMD COMMAND_CLASS_NETWORK_MANAGEMENT_BAS...

Page 21: ...ss is finalized as indicated by a notification on the web page The added Z Wave device is now visible in the device management list Note If the Z Wave device is not found the adding process is terminated automatically To see the detailed status information of the added Z Wave device expand the device information in the device management list Note Status information for an added Z Wave device varie...

Page 22: ... the Z Wave device to be removed 3 Go to Node Status and click 4 Wait until the exclusion process is finalized as indicated by a notification on the web page The Z Wave device is now removed from the device management list Note All product related information in the removed Z Wave device is retained Remove a Z Wave device from the SmartStart list Note A Z Wave device will not be removed from the d...

Page 23: ... the I O interface You can assign an I O port number to up to a maximum of six connected Z Wave devices To see the port numbers go to Settings System I O ports The I O port number can be changed in the Z Wave device s information window When used as a digital input port event the Z Wave device can only use one function The default function depends on what type of device it is To change which funct...

Page 24: ...g in this tab it immediately affects all video streams and recordings The Stream tab contains settings for video streams You get these settings if you request a video stream from the product and don t specify for example resolution or frame rate When you change the settings in the Stream tab it doesn t affect ongoing streams but it will take effect when you start a new stream The Stream profiles s...

Page 25: ...bitrate option You can define the total storage required to store the video stream for a specified amount of time retention time when image quality is adjusted to meet the specified target bitrate Specify the average bitrate settings in one of the following ways To calculate the estimated storage need set the target bitrate and the retention time To calculate the average bitrate based on available...

Page 26: ... axis com applications To find the user manuals for Axis applications go to axis com Note Several applications can run at the same time but some applications might not be compatible with each other Certain combinations of applications might require too much processing power or memory resources when run in parallel Verify that the applications work together before deployment To watch this video go ...

Page 27: ...h means you don t need a dedicated computer to run the application AXIS People Counter is suitable for any indoor environment like stores libraries or gyms How does estimating occupancy work You can use the application to estimate occupancy in areas with one or several entrances and exits Each entrance and exit needs to be equipped with a network camera with AXIS People Counter installed If there ...

Page 28: ...ers to factory default through the device s webpage Go to Maintenance Factory default and click Default Firmware options Axis offers product firmware management according to either the active track or the long term support LTS tracks Being on the active track means continuously getting access to all the latest product features while the LTS tracks provide a fixed platform with periodic releases fo...

Page 29: ...upgrade fails the device reloads the previous firmware The most common reason is that the wrong firmware file has been uploaded Check that the name of the firmware file corresponds to your device and try again Problems after firmware upgrade If you experience problems after a firmware upgrade roll back to the previously installed version from the Maintenance page Problems setting the IP address Th...

Page 30: ...ou might need to increase the TTL Time To Live value No multicast H 264 displayed in the client Check with your network administrator that the multicast addresses used by the Axis device are valid for your network Check with your network administrator to see if there is a firewall that prevents viewing Poor rendering of H 264 images Ensure that your graphics card uses the latest driver You can usu...

Page 31: ...al Accessing Motion JPEG and H 264 video streams simultaneously affects both frame rate and bandwidth Accessing Motion JPEG and H 265 video streams simultaneously affects both frame rate and bandwidth Heavy usage of event settings affects the product s CPU load which in turn affects the frame rate Using HTTPS may reduce frame rate in particular if streaming Motion JPEG Heavy network utilization du...

Page 32: ...ork connection is unavailable or lost SD card slot NO NO NOTICE TICE TICE Risk of damage to SD card Do not use sharp tools metal objects or excessive force when inserting or removing the SD card Use your fingers to insert and remove the card Risk of data loss and corrupted recordings Do not remove the SD card while the product is running Unmount the SD card from the product s webpage before remova...

Page 33: ...ctory default settings See Reset to factory default settings on page 28 Connecting to a one click cloud connection O3C service over the internet To connect press and hold the button for about 3 seconds until the status LED flashes green Connectors Network connector RJ45 Ethernet connector with Power over Ethernet PoE 33 ...

Page 34: ...User Manual Ver M1 13 AXIS M5075 G PTZ Camera Date April 2022 Axis Communications AB 2022 Part No T10173004 ...

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