IQ Switch
®
ProxSense
®
Copyright © Azoteq (Pty) Ltd
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Azoteq RS100 Overview v0.01
May 2012
6 Troubleshooting
This section contains some guidelines to assist with problems that might arise while operating the
RS100.
•
The GUI does not detect the RS100, but rather a CTxxx or DSxxx.
o
This means that the configuration tool has not detected the RF Add-On board.
o
Try to reset the configuration tool and check which device is now detected.
o
If the problem persists, disconnect the configuration tool from the USB and ensure that
the RF Add-On board is properly connected to the 20 pin connector. (Check the
orientation of the Add-On board and make sure it is inserted fully into the connector.)
o
Re-connect the device to the USB. If a DSxxx or CTxxx is still detected, please verify
that the firmware on the configuration is the newest firmware available.
o
If the correct firmware is installed and the problem persists, contact your provider for
further assistance.
•
The GUI detects the RS100, but an “RF Comms Time-out” message is displayed.
o
This indicates that the configuration tool has detected the RF Add-on board, but that the
communication with the RS100 has failed.
o
First try to reset the conifguration tool and see if the message persists.
o
Next check the RS100:
Ensure that the RS100 is ON and that the Red power LED is ON.
Try to reset the RF Remote Module by sliding the switch back and forth.
Lastly, try to reload the RS100 Firmware via USB.
•
The GUI detects the RS100 without any “RF Comms Time-Out”, but errors occur when
attempting to communicate with the ProxSense device.
o
Check the connection between the RS100 and the ProxSense Device.
o
If the problem persists, connect the ProxSense device directly to a configuration tool
(CTxxx or DSxxx) to verify that the device is working properly.
•
RF Address selection.
o
In the event of using multiple RS100 units in a small area interference may occur
between units.
o
A small DIP switch can be found on both the RS100 Remote module and on the RF
Add-on board.
o
This is used to determine the on-air RF address at which communication is to take
place.
o
Ensure that the RS100 and the RF Add-on board have the same DIP selection before
attempting any communication.
o
This allows for four unique RF addresses; if more is required please contact your
provider.
