11
FAQ
1. APP shows the door is still open while the door is closed?
Please check if the installed gusset plate is matched.
2. Network functions are not available?
Please make sure the connection between the smart hub and the router,
and theSmart Door Lock and Smart Zigbee Hub are connected well.
3. Can the smart door lock use separately?
Without the smart hub, the remote functions with network will be
unavailable, but other functions are still normal.
4. Is there any risk if the network is off?
No, it will only influence the remote functions, but the door lock still works
well.
5. What should do when the door lock is power off?
Use the power bank and Type-C cable to charge through the power port,
or use the spare key to unlock.
6. How to use the mechanical keys to unlock?
Smart door lock T1 has hidden key slot design, please Insert and spin the
key correctly, then press down the handle to unlock.
