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Q7: While testing the modem, the system gave an error message stating that it
was unable to open the COM Port. Why?
A7:
Make sure that you have closed all communication software (e.g.
Hyperterminal, Dial-up Networking, etc.) when you are doing the diagnostics
test.
However, if there is no communications software running, do the following:
For Windows® 98 / 98 SE / Windows® ME
1. From your
Windows desktop
, right-click on
My Computer
icon and click
Properties
.
2. Click on the
Device Manager
tab.
3. Double-click on the
Modem
device. You should see the
Smart Link 56K
Voice Modem
is being listed.
4. If you see a yellow exclamation mark besides
Smart Link 56K Voice
Modem
, it means that your driver is not installed successfully. Click on the
device and click
Remove
. Click on
Refresh
and install your driver again
(please refer to
STEP 2
of the
Installation Manual
).
For Windows® XP / Windows® 2000
1. From your
Windows desktop
, right-click on
My Computer
icon and click
Properties
.
2. Click on the
Hardware
tab and then click
Device Manager
.
3. Double-click on the
Modem
device. You should see the
Smart Link 56K
Voice Modem
is being listed.
4. If you see a yellow exclamation mark besides
Smart Link 56K Voice
Modem
, it means that your driver is not installed successfully. Right-click
on the device and then uninstall the modem. Restart the system and then
install your modem driver again (please refer to
STEP 2
of the
Installation
Manual
).
