5
Limited 1-Year Warranty
The limited warranty is valid only on products bought through authorized resellers
and used in the United States and Canada. Buying through an unauthorized reseller
or using this product outside of the United States and Canada
automatically voids this warranty.
This warranty is available to consumers only. You are a consumer if you own a
Baby Brezza appliance that was purchased at retail for personal, family or
household use. Except as otherwise required under applicable state law, this
warranty is not available to retailers or other commercial purchasers or owners.
We warrant that your Baby Brezza appliance will be free of defects in material or
workmanship under normal home use for one year from the date of original
purchase.
Customer will be required to present original proof of purchase in order to obtain
the warranty benefits. In the event that you do not have proof of purchase date,
the purchase date for purposes of this warranty will be the date of manufacture.
If your Baby Brezza appliance should prove to be defective within the warranty
period, we will repair it or, if we consider it necessary, replace it.
To obtain warranty services, please call Customer Service at 1-888-396-6552
or write to: Baby Brezza, 250 Passaic Street, Newark, NJ 07104 Attn: Customer
Service.
If you can not remedy problems with the machine by using the troubleshooting chart above,
please contact Customer Service at 1-888-396-6552 or email cs@babybrezza.com
Any other servicing should be performed by an authorized service representative.
Troubleshooting
Condition
Possible Cause
Remedy
Appliance will
not start.
Unit is unplugged.
Insufficient water is in heater
plate area.
Add 120ml (4oz) water to heater
plate area.
Let the Sterilizer Dryer cool,
add 120ml (4oz) water to heater plate
area and run sterilize & dry again.
Make sure the plug is securely
inserted into the power outlet.
6
Clean heater plate after each use
and use distilled water.
Scaling on
heater plate.
Items not dry
after drying cycle.
All LEDs flashing
continuously.
Water is collecting on recessed or
indented areas of items placed
in sterilizer.
Mineral rich water used
persistently.
Make sure to fill to max line, at
least 120ml (4oz) water to
heater plate area.
Unit stops during
sterilize cycle. “No
Water Indicator” on.
Not enough water added to heater
plate area.
Make sure parts are placed so they
they do not collect water.
Too many items in sterilizer blocking
air flow.
Use only 6 bottles and accessories
and make sure bottles are placed
over nozzles on bottle tray.
Not enough water added to base.
Descaling
- Using filtered water with your sterilizer can reduce mineral scale build up.
- You should descale your sterilizer every 3 weeks to ensure it works efficiently
- Mineral scale build-up may affect the operation of the sterilizer and cause it to
shut off prematurely.
- Mineral scale can be removed with the Baby Brezza Descaler (available for
purchase on www.babybrezza.com) or by leaving 60ml water & 60ml vinegar
solution on the heating plate and let it sit for approximately 30 minutes.
The plate should then be wiped with a clean, dry cloth. Some discoloration or
spots may remain after cleaning with a vinegar solution, but these are harmless.
Then rinse and wipe out the sterilizer and it is ready for use again.
