shopbackyardpro.com
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Troubleshooting
PROBLEM
CAUSE
SOLUTION
Temperature or digital
display does not match set
temperature.
Outdoor temperature.
Lid open.
Operating the grill in very cold conditions may affect the
performance.
Close the grill lid and allow up to 15 minutes for the
temperature to stabilize.
LCD screen does not
illuminate.
Missing or incorrect power supply.
LCD screen failure.
Blown fuse on circuit board.
Ensure the grill is properly connected to a working GFCI
outlet supplying 120V.
If the display has failed, contact customer service for
replacement controller.
Inspect and replace the 5 amp fuse. (See CONTROL BOARD
BACK VIEW for information.)
"ErH / HEr"
error message.
The grill has overheated, possibly due to
grease fire or excess fuel.
Turn the grill OFF, then unplug the power cord and allow grill
to cool. Clean grill interior, remove excess pellets from fire
pot, and confirm positioning fo all component parts.
"Err"
error message
Grill probe disconnection or failure.
Unplug the power cord and allow grill to cool. Ensure grill
probe wiring is properly connected and inspect for possible
damage.
Control knob was not in the OFF position
when grill connected to AC power.
Grill temperature lower than 120°F due
to flame out.
Turn control knob to OFF, wait 2 minutes, then select
desired temperature. It is a safety feature preventing an
inadvertent start.
Turn off grill and unplug power cord, then restart the grill to
relight. If the error continues, contact customer service.
"ErL / LEr"
error message.
The temperature inside the grill is too
low to continue working.
MUST TURN THE GRILL OFF THEN UNPLUG THE POWER
CORD BEFORE PROCEEDING.
- Verify there are enough pellets in the hopper. Need to
re-feed the pellets and restart the grill if it does not have
enough pellets. The temperature inside the grill will go
down and stay low if there are not enough pellets available
in the hopper.
- Open the grill lid, take the cooking grid and grease tray
out, then observe if the auger is working properly. If the
auger can not feed the pellets, the temperature inside the
grill will go down and stay down. There are 2 reasons why
the auger may not be working properly:
1. The auger jams if the pellet size is too large. The standard
pellet size is about 6mm. Pellets larger than that can easily
jam.
2. The auger is broken.
- Verify the igniter is working properly. Clean the fire pot and
expose the igniter. Use caution as igniter becomes VERY
HOT. If igniter fails to heat up, it is faulty and needs to be
replaced.
Grill will not start.
Power
Ensure the unit is plugged in.
Verify there is power at the GFI outlet.
Check and reset the GFI outlet if necessary.
If igniter not working, check 5 amp fuse found on the back
of the control board. Replace if necessary.
Control knob
Ensure control knob is in OFF position. Turn control knob to
SMOKE. LCD screen will light up.
Igniter
Remove warming racks, cooking grates, grease tray, and
flame baffle. Turn unit on and visually inspect the igniter.
Start using LIGHTING INSTRUCTIONS.
If still not working, contact customer service.