shopbackyardpro.com
Troubleshooting
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29
PROBLEM
CAUSE
SOLUTION
Grill will not start.
(continued)
Auger Motor
Remove cooking grate, grease drain pan, and flame tamer.
Turn unit on and visually inspect the auger feed.
Remove control board and inspect the wires and
connections. If not working, call customer service.
Control Board
Remove control board. Inspect the wires and connections.
If not working, call customer service.
Grill will not achieve or
maintain stable temperature.
Insufficient air flow through fire pot.
Check the fire pot for ash build-up or obstructions.
Verify the blower fan motor is functioning, the air intake is
not blocked, and that the auger tube does not have any
blockage.
Perform a quick test. Remove warming racks, cooking
grates, grease tray, and flame baffle. Ensure all the above
has been done, start the grill, turn control knob to HIGH and
wait for 15 minutes. Check that the flame produced is bright
and vibrant.
Insufficient or poor fuel.
Verify the hopper is full of wood pellets made for barbecues.
Feel the pellets to be certain they are dry. If wet, remove all
pellets and refill with dry wood pellets made for barbecues.
Dirty or blocked temperature sensor.
Clean the temperature sensor and verify it is not blocked or
covered.
Improper control settings.
Ensure smoke preset setting is correct in SMOKE MODE.
Grill produces excess or
discolored smoke.
Excess grease buildup or dirty
components.
When grill is cool, remove and properly clean the
components. It is good practice to burn off excess food
after each use by setting controller to HIGH after food has
been removed. Allow the grill to run for 5-10 minutes before
turning the control knob to OFF.
Poor quality or damp wood pellets.
Inspect the wood pellets and replace if needed.
Excess amount of ash in fire pot.
When the grill is cool, remove ash from the fire pot using a
shop vacuum.
Frequent flare-ups.
Improper cooking temperature.
When cooking very greasy foods, keep the temperature
under 350°F to help reduce flare-ups. Avoid putting greasy
foods directly over the fire pot area.
Temperature variance or
unstable temperature.
(especially following ignition)
Too may pellets in fire pot.
Adjust controller to a lower temperature and allow the
cooking temperature to stabilize. This could take several
minutes. Once the cooking temperature closely matches
the set temperature (within several degrees), set new
desired cooking temperature.
Flashing temperature on LCD
screen.
SMOKE MODE
If grill temperature is below 130°F.
COOK MODE
If grill temperature is below 150°F.
This is NOT an ERROR that affects the grill.
Used to show that there is some risk that the fire could go
out. Check the hopper for sufficient fuel or blockage.
Check fire pot for ash build-up or obstructions.
Check fan to confirm operation and speed.
Check auger motor to confirm operation.
Flashing dots on LCD screen. The igniter is ON.
This is NOT an ERROR that affects the grill.
Used to show that the unit is in START UP MODE.
During SMOKE MODE, the
temperature is too high.
Improper preset for desired smoke
setting.
With the grill set to SMOKE, press the P SET button to select
a lower preset. Refer to table in SMOKE MODE section.
