Bag of Ice XL1900 Product Manual Download

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Trouble Shooting

4 Steps to solving your Ice & Water Vending machine problems

1. Read the enclosed“ Indicator Lights” and related “Trouble Shooting” chapters in your owner’s manual for

solutions to problems.

2. If after reading the “Trouble Shooting” chapter, you are not able to diagnose & solve the problem, fill out

and email the “Trouble Shooting Questionnaire” to

techsupport@bagofice.com

. A Bag of Ice technician

will call to assist you or email you further directions. Technical support hours are Monday thru Friday 9am

to 5pm. If a “Trouble Shooting Questionnaire” arrives by email after hours or on the weekend your issue

may or may not get addressed based upon the problems complexity.

3. If after following the instructions in the email, your problem is not solved, reply with an email requesting

a phone consultation or call 788-371-1555 ext. 5 to speak to a technician directly. If a Bag of Ice technical

support person is unavailable to speak with you immediately, he or she will respond with available

times for a follow up consultation. Bag of Ice will assume that the person calling or available for the

consultation is qualified and skilled in performing basic trouble-shooting and testing, will be equipped

with a ladder, hand tools, and test equipment, and that this person understands and will be responsible

for his or her actions.

4. Follow up, because we care. After you receive a help document, suggestions or a phone conversation

from a BOI technical support, let them know your problem has been resolved or if you still require

assistance.

* If you do not utilize email, please read the “Trouble Shooting” chapter in your owner’s manual for solutions

to problems. If you are not able to diagnose & solve the problem, please make a copy of the “Trouble

Shooting Questionnaire” in your owner’s manual, fill out the questionnaire and fax it to Bag of ice at 386-243-

8287. Bag of Ice will fax you back further directions. If you are still unsuccessful,

call 877-371-1555 ex 3

schedule a phone consultation. Bag of Ice will assume that the person available for the phone consultation is

qualified and skilled in performing basic trouble-shooting and testing, will be equipped with a ladder, hand

tools and test equipment, and that this person understands that he or she will be responsible for his or her

actions

Summary of Contents for XL1900

Page 1: ...125 NE Jones Way Lake City Florida Phone 877 371 1555 Fax 386 243 8287 V10 Product Manual ...

Page 2: ...n avoidance of any accident Bag of Ice has made every effort to ensure that the information in this document is accurate However we cannot be held responsible for any errors or omissions By you accepting this material in your training you acknowledge that you and not Bag of Ice are providing the operator training and that Bag of Ice is not responsible for any errors or omissions that occur in the ...

Page 3: ...for about 2 to 3 minutes and then shuts off for a few minutes and then restarts 21 The power is ON but the water cannot be heard filling the reservoir 21 Ice Maker Relays 22 Ice Maker Float Switch 22 Ice Water Machine Cleaning Sanitizing Procedure SSOP s 23 Cleaning 23 Sanitizing 23 Ice Maker Ice Storage Bin Cleaning Sanitizing how to pg 22 23 23 Sanitizing Dispensing Devices Dispensing Parts Surr...

Page 4: ...Guardian 6000 Troubleshooting Coinco Guardian 6000 Cassettes and Tubes Coinco Guardian 6000 Tokens Coinco Guardian 6000 Setup 1 of 4 Overview Coinco Guardian 6000 Setup 2 of 4 Installation Coinco Guardian 6000 Setup 3 of 4 DispensingCoins Coinco Guardian 6000 Setup 4 of 4 Setting Float Coinco Vantage Overview Coinco Vantage Overview Switches Harnesses Touchpoints Coinco Vantage Setup Configuration...

Page 5: ...to remove any such defective part and install the new or repaired part to be provided without charge to the owner of said Bag of Ice product The parts and labor to meet this warranty will be furnished by Bag of Ice or designated distributor Proof of any defect must be submitted to Bag of Ice within ten 10 days from date on which the defect was discovered and any claim arising from repair work appr...

Page 6: ...ranty BAG OF ICE LIABILITY FOR LOSSES DAMAGES OR EXPENSES OF ANY KIND ARISING FROM THE DESIGN MANUFACTURE OR SALE OF THE PRODUCT COVERED BY THIS WARRANTY WHETHER BASEDONWARRANTY NEGLIGENCE CONTRACT TORTOROTHERWISE ISLIMITEDTOAMOUNT NOT EXCEEDING THE COST OF CORRECTING THE DEFECTS AS HEREIN PROVIDED AND AT THE EXPIRATION OF THE APPLICABLE WARRANTY PERIOD ALL SUCH LIABILITY SHALL TERMINATE BAG OF IC...

Page 7: ...in this process or send you an electronic water hardness tester with instructions After You Innate Purchase Health Department Each municipality is different but most will require a water sample from your vending machine to be tested before you be allowed to vend to the public In some cases you will have to continue providing samples quarterly or annually If you would like assistance Bag of Ice is ...

Page 8: ...and it is not required to be sent to a sewer It is recommended that you transport drainage to a French Drain or another location in order to pre vent mold from growing on the ground around the machine and to prevent slippage Guidelines for Ice Water Vending Machines Equipment Requirements Storage for chemicals for cleaning sanitizing and maintenance must be stored to prevent contamination of water...

Page 9: ... could result in serious bodily injury 5 Never work around or put hands or tools in or around the ice storage bin or in and around the ice storage bin s beater bar or augers Failure to do so could result in serious bodily injury Always shut off the main power switch before working around the ice storage bin s beater bar or augers Ice Water Vending Machine Materials 1 Frame Corrosion Free Structura...

Page 10: ... 10 Remove the plastic wrapping from the Ice Maker Housing 12 Use a fork lift to lift and lower the ice maker housing over the Ice Maker Depending upon where the machine is placed up against a wall or remotely you might need to take the front cover off of the ice maker housing to make sure there is access to the ice maker 13 Connect the power supply to the power box on the right rear side of the m...

Page 11: ...upper ice bin photo cells When the photo cell is blocked by ice the blue light is off When the photo cell is not blocked by ice the blue light is on Yellow Indicator Light ON illuminated ice maker compressor is on OFF not illuminated ice maker compressor is off The yellow light is powered by the coil in the Ice Maker When the Ice maker engages the coil the compressor is powered on Light Combinatio...

Page 12: ...you likely need to clean the Ice Maker and the float Valve InstructionsforcleaningtheIceMakerandfloatvalve page 9 After cleaning the ice maker and the float valve monitor the ice maker for up to 3 Hours the Yellow light may come on and off intermittently You should hear ice fall within 55 minutes If you do not hear ice fall 1 Remove the Ice Maker panels up to view the ice plates and note if ice is...

Page 13: ... Ice Production A B option ice will be above the Upper Augers Ice remaining above the upper Augers for more than approximately 2 hours without sales or circulation can freeze together into a collective hard block of ice This block of ice will roll on top of the Upper Augers and will confuse your Photo cells in the Ice Storage Bin into thinking that ice is present within the A level The ice block w...

Page 14: ...stomize your schedule and call Bag of Ice technical support for assistance Note The Ice Storage Bin will remain at the above levels at an operating angle of a single ice maker or approxi mately level with 2 Ice Makers Ice will melt at a rate of ___ lbs per hour on average related to outside temps and internal heaters Ice is automatically relieved from the bin approximately 1 4 lb every two hours T...

Page 15: ...ll assume that the person calling or available for the consultation is qualified and skilled in performing basic trouble shooting and testing will be equipped with a ladder hand tools and test equipment and that this person understands and will be responsible for his or her actions 4 Follow up because we care After you receive a help document suggestions or a phone conversation from a BOI technica...

Page 16: ...d purchase ice ______________________________________________________ 9 Did you get the correct amount of ice _______________________________________________________ 10 Did you insert money and purchase water ___________________________________________________ 11 Did you get the correct amount of water ____________________________________________________ 12 Insert a one dollar bill 1 quarter 1 dim...

Page 17: ...essor comes on If after this cycle is complete and it begins again please refer to the BOI Ice Maker Trouble Shooting Guide If you hear water flowing constantly you need to track the water sound for a possible leak refer to the BOI Ice Maker Trouble Shooting Guide If you do not hear the initial fill cycle you may be experiencing a water pressure problem refer to the BOI Ice Maker Trouble Shooting ...

Page 18: ...resentativeinyourarea Ice maker is running water but compressor does not power ON It is likely that the floatvalve has not notified that the reservoir is full of water If the floatvalve is not operating properly and does not notify the controlboard that the reservoir is full the water will run continuously not allowing the ice making process to continue 1 Drain Separation If the reservoir of the i...

Page 19: ...to its designated level the freeze cycle will end If the floatlevel has not has lowered to its designated level after 50 minutes the ice maker will automatically go to the next cycle which is either a PumpOutCycle or a HarvestCycle In conditions where the floatvalve is either stuck in the closed position showing full all the time or if there is a restricted water supply the water level may actuall...

Page 20: ...t icemakerwaterhose to ice maker f Turn icemakerwatervalve ON If the pressure is not constant g Turn icemakerwatervalve OFF h Reconnect icemakerwaterhose to ice maker i Turn ice maker water valve ON j Turn filterwatervalve OFF k Check for clogged or dirty waterfilters and replace if necessary using filter replacementinstructionsonpg8 l Turn filterwatervalve ON The power is ON but the water cannot ...

Page 21: ...he switching mechanism of the float is encased in plastic so it is not affected by scale build up In most cases a float switch failure is a result of scale build up on the float inside the body or on the float shaft Ice Maker Relays There are four relays attached to your ice maker that communicate the following information to the vending machines s PLC It signals the ice maker to turn ON and OFF w...

Page 22: ...duct required by your state ie two teaspoons 100 ppm of household bleach in one gallon of water or a rinse less disinfecting product Bag of Ice storage bins must be cleaned and Sanitized at the same time due to its configurations Insure that your ice storage bin is thoroughly rinsed and residue free before vending Sanitizing Dispensing Devices Dispensing Parts and Surrounding Areas Sanitize all Di...

Page 23: ...om water source 4 Purge remaining water inside ice maker and vending machine If using a private well determine if the well has been covered by flood water If well has been flooded contact local Health Department or Environmental Health Agency for information on well disinfection Once water has been deemed safe by your local government or water authority 1 Replace all water filters 2 Refer to this ...

Page 24: ...r Icestoragebin Elongatedcleaningbrushes enclosed located in the Ice Maker Box picture online 3 16 stainlesssteelrod enclosed located in the Ice Maker Box How the ice maker is accessed is model dependent C Store XL1900 access ice maker from the Top frontpanels XL1900plus access ice maker from the top front and Top siderightpanels Compact access ice maker from the Top siderightpanel Hoshizaki Ice M...

Page 25: ...cleaning bucket after you remove 10 Remove the plastic waterguideson top of the ice platechannels and place in the bucket 11 Clean each groove of the iceplatesusing an Elongatedcleaningbrushes Take care not to scratch the IceMakingPlatesas this can cause ice to stick to the IceMakingPlatesduring ice production 12 Remove the plasticcap at the bottom of the Float valve to verify that the floatValve ...

Page 26: ...2 Using your Elongatedcleaningbrushes Scaleremover thoroughly scrub the inside of your ice storage bin 23 Connect a Food Grade water hose to the freshwaterdispenservalveand completely rinse the scale remover solution from the ice maker and the inside the icestoragebin for a minimum of 10 to 15 minutes Rinse the inside of the bin by inserting the hose through center of the ice maker 24 Turn ice mak...

Page 27: ...tly coat with Vaseline and replace 7 Install new water filter right side up and screw water filter housing back ON and tighten with filter wrench until snug Insure that the filter is placed right side up 8 Turn filter water valve ON 9 Hold RED button down until all air has been replaced by water Replacement 10 Sediment 3 months 10 Charcoal 6 months 10 Granular Activated 6 months UV When beeping re...

Page 28: ...e to make the PLC program changes on your behalf Price Changing Australia European and US machines that accept credit card transactions Price Changing Option One For a small fee have Bag of Ice send you a new pre programed replacement controller chip containing your new price structure See the Price Changing Option Two canbechallenging Change your prices manually using the procedure below Six poss...

Page 29: ...shes more or less times than the priceselectionbutton to be changed wait 10 seconds and begin the above procedure again Once you see the status light flash the correct amount of times push the blackpushbutton again within 3 seconds The statuslight will flash again acknowledging your command 6 Place the whiteswitch closest to the word Price back into its original position 7 Press the CoinReturnButt...

Page 30: ...chine Exchanging an existing controllerchip with a new controller chip is the simplest way to update the vending portion of your machine 1 Carefully pry up each end of the controllerchip and remove 2 Line up the replacement controllerchip s indentation or notch with the indentation or notch on the controller chip base and insert ...

Page 31: ...move flashing Indicator down to Memory Card 6 Press OK You will now seethe following Save flashing Save Lock Keypad Restore 7 Using the Down Arrow move the flashing Indicator down to Restore 8 Press OK You will see the following Restore Program From Memory Card 9 Press the OK you will see Restoring Program in Progress Then in a few moments you will see Restoring Program Complete Press OK 10 You wi...

Page 32: ... Time is based on a 24hour clock Factory settings Factory settings 7 sec 9 sec 11 sec 38 sec 96 sec 190 sec Macro 000 FDB 022 PRESET COUNTER counting setpoint 000007 PRESET COUNTER counting setpoint 000038 Macro 000 FDB 249 TIME PROG WEEKLY n 00 04 00 on STOP PARAMETERS MISCELLANEOUS D MTWTFSS W 12345 Macro 000 FDB 249 TIME PROG WEEKLY n 00 04 00 on D MTWTFSS W 12345 Macro 000 FDB 236 TIME PROG YE...

Page 33: ...e Timers are based on seconds Factory settings 93 sec 10800 sec B and A on and Minus on Macro 000 FDB 228 Macro 000 FDB 149 TIMER A C on delay 000093 TIMER A C on delay 10800 4 Press the or the key to the number below Timer 000000 You can highlight Set Time 5 Press OK Press the or the key to raise or lower your time OK to lock in the setting 6 Press esc when you have finished Beater Bar Upper Auge...

Page 34: ...x com Web www niaflex com Type Custom Print Quantities 25 000 minimum Contact Randy Jones Southeast Sales Representive 2000 West Blvd Mexico MO 65265 Phone 1 800 325 0216 ext 3042 Fax 573 581 8711 Email randyj continentalproducts com Web www continentalproducts com Twist Ties Part 41401 4 Ties Blue Quantity 4800 Color Blue 888 623 8390 or fax 612 378 2072 Filters www freshwatersystems com Filter 1...

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