TROUBLESHOOTING: DOOR HANDING
If your latch won’t extend or retract correctly,
the turnpiece is difficult to rotate, or you hear
a clicking sound when trying to rotate the
turnpiece, the Door Handing Process was not
performed during first-time battery installation.
During the Door Handing Process, the lock
learns whether the door is left-handed or
right-handed, so if you are experiencing the
issues above, the lock thinks your door is the
opposite of its actual orientation. Perform the
Door Handing Process to correct the latch bolt.
1. Make sure the door is open. Remove
the interior cover or window and remove
the battery pack. See page 10.
2. Reinsert the battery pack while PRESSING
AND HOLDING the Program button.
Release the button when the battery pack
is all the way inside the lock interior.
3. The Status LED will flash red and green,
and the lock will beep. Press and
release the Program button again.
If the latch bolt does not move, remove
the battery pack, wait 15 seconds,
and attempt the process again.
A
B
A
B
A
B
A
B
A
B
A
B
4. The latch bolt will retract and extend on its own.
