If you have any trouble installing your Baldwin product, feel free to call our toll-free Consumer Help Line at 1-800-566-1986. Hours: 6 a.m. – midnight (east coast standard), 7 days a week.
12.
Knob or lever will not come up to the horizontal or center position.
Problem
Product is out of alignment. Remove knobs or levers and loosen screws on adapter. Insert alignment bushings and tighten
adapter screws. Remove alignment bushings and discard. Install rosettes and knobs or levers. If product still binds, ensure
that door is prepared to specification. Refer to latchset installation step 5.
Knob or lever pulls off the spindle.
Set screws not located in dimple on one side of spindle or V groove on other. Epoxy patch (red spot) on set screw too large to
allow screw to thread in against spindle. Knob or lever not tapped correctly, polishing compound in threads. Clean out by
threading a
1
/
4
" x 20 flat bottom tap into knob or lever. Refer to latchset installation step 9. Contact your Baldwin distributor
for a replacement or call 1-800-566-1986 for assistance.
Solution
Troubleshooting Guide
If parts are missing do not return product. Please call Baldwin’s Consumer Help Line at 1-800-566-1986 and we will quickly send the parts to you.
Privacy latch is the wrong hand.
Before installing latch, hold body of latch in one hand. Pull out the latch bolt and rotate it 180º. Refer to latchset installation
step 1.
Can’t remove rosettes for painting.
If rosette has a notch, pry the rosette off with a small screwdriver. Care must be taken to ensure that finish is not damaged.
Refer to removing rosette section in latchset installation.
Rosettes are loose and rattle when door closes.
Remove knobs (or levers) and rosettes. Use a small screwdriver to spread steel springs which rosette attaches to slightly. Care
must be taken not to spread them too far or they will bend when rosette is installed again.
If you have trouble installing your Baldwin product, feel free to call our toll-free Consumer Help Line at 1-800-566-1986. Hours: 8 a.m. to 8 p.m. E.S.T. - Monday-Friday 10 a.m. to 6 p.m. E.S.T. - Saturday
