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5.4 Trouble Shooting
5.4.1 Programming Troubleshooting
1) How to read operation records?
In the Records of the main interface. / Or in Web TTLock.
2) What is the purpose of upload
fingerprint?
What is uploaded is not the fingerprint itself but just the
number of the fingerprint. Because some locks don’t
need to go through the APP to add fingerprint, they
can’t be seen in the APP. You need to upload fingerprint
before you manage them in the APP.
3) What is the maximum limit of
e-Key?
No limit.
4) Why it shows “pending” when
we send e-Key to other?
Before the receiver opens the APP to receive, the status
shows Pending.
5) Unable to received OTP?
It may be due to a problem with the operator or the SMS
server, or it may be due to some of the parameters
being incorrect, which prevents it from receiving OTP.
Please provide a mobile phone number for inspection.
6) Can be used same user name at
same time on different mobile?
No, it can’t. But you can authorize the admin to other
user.
7) Whether to download unlock
records?
Bluetooth: you can download in web
Non-Bluetooth: can not download
8) Why can’t I unlock it after open
the passage mode
You need to perform an unlock verification in any
method, than the passage mode will take effect.
9) What is the purpose of Auto Lock You can set how long to lock after unlocking
10)Why it can not to send e-Key
Check if the account sent to the user is already
registered
11)APP can add maximum limit of
the locks
Not limit.
Summary of Contents for WL10
Page 2: ...1 1 Lock Structure 2 Mortise...
Page 8: ...7 5 3 User management...
