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Balmar Warranty
Balmar Warranty
Balmar’s Limited Warranty covers defects in material or workmanship on new Balmar
products generally for a period of two (2) years from the purchase date. Only consumers
or dealers purchasing Balmar products from authorized retailers or resellers and
installed by a qualified installer may obtain coverage under Balmar’s Limited Warranty.
Components with a manufacturing date greater than ten (10) years old are not covered
under the Balmar Warranty, event if the purchase date has been within the past two (2)
years. Purchases from unauthorized resellers, which may include some online entities,
may not guarantee the purchaser will receive a newly manufactured component, and
therefore does not guaranty Warranty coverage.
Warranty Resolution
If Balmar authorizes a product to be returned to Balmar or an authorized service
provider, Balmar will repair the product or replace it without charge with a functionally
equivalent replacement product. Balmar may replace the product with a product that
was previously in service or repaired, but re-tested to meet Balmar specifications.
Balmar will pay to ship the replacement product to the purchaser. by sending the
product for replacement, ownership of the original product will be transferred to Balmar.
Labor charges at the consumer’s site are not covered under this Warranty. Balmar
warrants that repaired or replaced products shall be covered under the Balmar Warranty
for the remainder of the original product warranty, or 90 days, whichever is greater.
Not Covered Under Warranty
Balmar’s Warranty does not cover any problem that is caused by (a) an accident,
abuse, neglect, exposure to shock electrostatic discharge, heat or humidity beyond the
product’s specifications, improper installation, inappropriate operation/misapplication,
maintenance or modification, or (b) any misuse contrary to the instructions provided
with the product, or (c) loss, or (d) malfunctions caused by other equipment, or (e) acts
of God. Examples of conditions not warranted: cracked or broken case, parts damaged
by fire, water, freezing, lightening, collision, theft, explosion, rust, corrosion, or items
damaged in route to Balmar for repair. Balmar’s Warranty is void if a product is returned
with removed, damaged or tampered labels or any other alterations (including removal
of any component or external cover) to the product. Balmar’s Warranty does not cover
labor charges or any direct, consequential, or incidental damages. Costs related to
recovery removal or installation are not recoverable under the Balmar Limited Warranty.
Applicable Laws
Balmar’s Warranty is governed by the laws of the State of Alabama, USA. The Balmar
Warranty provides the purchaser specific legal rights, and you may also have other
rights that vary from state to state. Balmar’s Warranty does not affect any additional
rights consumers have under laws in their jurisdictions governing the sale of consumer
goods, including, without limitation, national laws implementing EC Directive 44/99/
EC. Some states do not allow the exclusion of limitation of incidental or consequential
damages, so the limitation of exclusions of Balmar’s Warranty may not apply in certain
jurisdictions.
Warranty Return Material Process
1.
Contact Balmar Technical Support at +1 (360) 435-6100. Tech Support will
review the troubleshooting steps with you to help determine if Balmar’s product
is defective.
2.
Go to www.balmar.net and download the RMA request.
3.
Once complete, you will receive an RMA number, at which point you should
complete the forms and send them with the product and the original receipt
showing the date of purchase to Balmar at the address listed below. Please
include the RMA number on the outside of the package.
4.
Please send the product postage prepaid via a carrier that can track the
package.
Balmar LLC
353 James Record Road SW
Huntsville, AL 35824
Attention: Warranty
Returns RMA#________
Once Balmar receives the product, we will test the product to determine if the problem
is due to a defect in the product. If, at the sole discretion of Balmar, the problem is
determined to be a manufacturer defect, Balmar will repair the product or send a new
product to replace the defective product.
Balmar will not provide Warranty coverage unless Warranty claims are made in
compliance with all the terms listed here, and the specified return procedures are
followed.
