21
Power Drive & Roll-A-Pro
®
installation instructions
Symptom
Possible cause
Remedy
The SERVICE LED has
started to flash and
is beeping numerous
times
A Fault has been detected. The fault
will be active each time an attempt
is made to operate the door.
Record opener function (How many beeps?)
then press the LIMIT SET button once to reset
the opener. If the fault continues to be tripped
contact 1300 769 850 for support.
The Open (Green)
LED and Close (Red)
LED are flashing
alternatively
Opener is overloaded
Check the doors operation by disengaging the
motor and ensuring the door runs smoothly. If
necessary make door adjustments or discontinue
use and contact 1300 769 850 for support.
The Open (Green)
LED continues to flash
Door obstructed when opening
Clear away any obstructions and test door opens
correctly. (If door is damaged, contact your door
professionl).
The Close (Red) LED
continues to flash
Door obstructed when closing
Limits may be cleared
Clear away any obstructions and test door closes
correctly. (If door is damaged, contact your door
professional).
Remove all power sources (including the battery
backup). Wait till all lights are out (10-15 secs),
then reconnect power. If Red LED is flashing, limits
are not set. Reset Limits.
21. Troubleshooting
If You Need a Service Call
If the opener needs a service please call the dealer who installed the garage door opener (their contact
details are usually on a sticker on the back of your garage door). For product assistance contact 13 62 63
within Australia.
BEFORE CALLING you should have the following information to assist in providing the appropriate
service:
1. Has anything happened since the opener last operated OK, e.g. a storm, a jolt to the door etc.?
2. What is the current light status on the opener?
3. Manually disengage the door (Section 16).
How easy is it to manually open and close the door?
4. What model is the opener? (Model no. information is located at the rear of the opener)
5. Who installed the opener? (Dealer details should be on a sticker on the back of your garage door)
6. When was it installed? (If known)
Date
Time
Number of Beeps
