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electronic GmbH & Co. KG • Heinrichstraße 3-4 • 12207 Berlin • Deutschland • info@bandelin.com
6.4
Customer service
If Service is required, please contact your specialist dealer or Bandelin electronic
before sending in defective devices.
6.4.1 Repairs and service
Manufacturer:
BANDELIN electronic GmbH & Co. KG
Heinrichstrasse
3-4
12207
Berlin
Repair service:
E-mail:
Tel.: +49-(0)-30 – 768 80 – 13
info@bandelin.com
Fax: +49-(0)-30 – 76 88 02 00 13
In the case of returns, the general terms and conditions for delivery and payment of
BANDELIN electronic GmbH & Co. KG apply.
In addition, the HF generator must be cleaned and decontaminated (if necessary), see
the following chapter.
6.4.2
Decontamination certi
fi
cate
If the HF generator is sent back to the manufacturer for repairs (with accessories,
as the case may be), the form "Certi
fi
cate of decontamination" is to be
fi
lled out and
af
fi
xed to the packaging on the outside, in a visible spot.
If this form has not been
fi
lled out, we reserve the right to refuse receipt of the package
in order to protect our employees.
The form can be downloaded from the Internet as a PDF
fi
le:
www.bandelin.com - Service - Downloads ...
A sample copy can be found in the appendix.
