BandLuxe C32 Series, User Manual

21 

Chapter 6 

Q&A 

Q: Why does the Home screen display 

No 

Device

? 

A:

 Make sure that the C32X Series is plugged in/inserted correctly. If it 

is, and 

No Device

 is still displayed, check the LED.   

If the LED is not lit, the problem could be: 

-  The USB port is not activated. Check the 

Device Manager

. 

Q: The Home screen is stuck on 

Initial SIM Card

, 

what do I do? 

A:

 Replug/reconnect the C32X Series. If this does not work, restart the 

computer. If this does not work, check the SIM card, which may 
have a poor connection or be locked. 

Q: The SIM card is working, so why can’t the 

C32X Series make a connection? 

A:

 Check the profile information; click 

Menu

 > 

Profile

. See 

Chapter 2 

for details. 

If profile settings are in order, the radio or network settings may 
need adjustment. Click 

Menu

 > 

Setting

. See 

Chapter 4

 for details. If 

Radio

 and 

Network settings

 are in order, please check the signal 

strength indicator in the upper left corner of the Connection 
Manager. 

Q: How do I import contacts into the Connection 

Manager? 

A:

 Click 

Menu

 > 

Contacts

 >   

  - Import from the SIM Card. 

  - Import from Outlook. 

  - Import from the C32X Series Contacts folder. 

Q: C

an I prevent others from using my C32X Series? 

A:

 Yes. Click 

Menu

 > 

Setting

 > 

SIM

 to enable or change the SIM card 

PIN code. 

Q: My OS is Microsoft 2000 SP4, so why is 

software installation still not working? 

A:

 Two more Microsoft Hot Fix downloads are needed: 

1. 

KB893803: Windows Install 3.1 

http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f
56-4a38-b838-de776fd4138c&displaylang=en&Hash=PAFe2q2M7AKW
EGBcm62PeiJS4ViwKMUiwH7KOHOV4d4P8gXcVDuwnXIDI9LT%2bqx
85W4mPHaGPwG4ne6KUKaD3Q%3d%3d#filelist 

2. 

KB842773: Windows 2000 Hot Fix (Update for BITS 2.0 and 
WinHTTP 5.1)

http://www.microsoft.com/downloads/details. 
aspx?FamilyID=3ee866a0-3a09-4fdf-8bdb-c906850ab9f2&DisplayLan
g=en 

Q: Why do some SMS text symbols display 

incorrectly on the receiving phone? 

A:

 This is related to the different decoding schemes used by various 

mobile phone brands. Known problem symbols include:   
~ ! @ # $ % ^ & * ( ) _ + ` - = { } | : “ < > ? [ ] \ ; ‘ , . / 

Q: The Connection Manager is prompting me 

that my SMS service center number is invalid. 
What do I do? 

A:

 Click 

Setting

 > 

SMS

 and change the SMS service number. See

Chapter 4

 for details. 

Q: The Install Shield Wizard does not 

automatically open when I first plug in the 
C32X Series, what do I do? 

A:

 In 

My Computer

, right click on the drive with the Connection 

Manager icon and select AutoPlay. This should initiate the Install 
Shield Wizard. 

    BANDLUXE C32X Series (H:) 

Signal 
Strength 
Indicator