FAQ
Solution
What should I do if I cannot
change the set temperature?
Make sure to have used the temperature knob
(→ Control elements).
What should I do if the oven light
does not illuminate?
The oven light is faulty. Replace the oven light bulb
(→ Replacing the oven light bulb).
The grill does not heat
up properly?
The grill power is set too low. Turn the temperature control to a
higher temperature.
Commercial Guarantee
We take special care to select high quality materials and use manufacturing techniques that allow
us to create ranges of products incorporating design and durability. That’s why we offer a 24 months’
guarantee against manufacturing defects on our static oven.
This static oven is guaranteed for 24 months from the date of purchase, if bought in store, or delivery,
if bought online, for normal (non-professional or commercial) household use. You may only make a
claim under this guarantee upon presentation of your sales receipt or purchase invoice. Please keep
your proof of purchase in a safe place.
The guarantee covers all parts and labour costs associated with the repair of the static oven if it
is found to be defective due to faulty materials or workmanship within 24 months from the date of
purchase or delivery subject to the exclusions set out below and provided it was used for the purpose
for which it is intended and subject to installation, cleaning, care and maintenance in accordance with
the information contained in the user manual. This guarantee does not cover defects and damage
caused by normal wear and tear of static oven and damage that could be the result of improper use,
faulty installation, storage or assembly, neglect, accident, modification of the product, consumable
items such as carbon filters and bulbs.
If the static oven is defective, we will repair it. However, if, during the guarantee period, the static
oven becomes irreparable as agreed by an engineer approved by our authorised agent then we
reserve the right, at our discretion, to exchange the defective static oven with a replacement static
oven. If the same static oven is no longer available an alternative static oven will be offered with the
equivalent functions and specifications.
During the service work carried out it may be necessary to remove the built in static oven from its
fitted position. If the static oven is glued, grouted or tiled in such a manner that it cannot be removed,
it is the responsibility of the customer/installer to remove and reinstall the static oven to facilitate the
repair or replacement.
After the static oven has been repaired or replaced any remaining balance of the guarantee period
will apply to the repaired or replaced static oven.
Should any person other than an engineer approved by our authorised agent modify or attempt to repair
the static oven then the guarantee will be invalid. This guarantee only applies to the country of purchase
or delivery and is not transferrable to any other countries. This guarantee is non-transferrable to any
other person or product. Relevant local law will apply to this guarantee. This guarantee is in addition to
and does not affect your statutory rights relating to faulty goods as a consumer.
Guarantee related queries should be addressed to a store affiliated with the distributor you purchased
the static oven from.
To arrange a service call, please contact our customer services on one of the following Toll Free
numbers, you must contact the number in the country in which you purchased the static oven:
UK 0800 324 7818
uk@kingfisherservice.com
Eire 1800 932 230
eire@kingfisherservice.com
Distributor:
B&Q plc, Chandlers Ford, Hants, SO53 3LE United Kingdom www.diy.com
SFD Limited, Trade House, Mead Avenue, Yeovil, BA22 8RT, United Kingdom
3663602429487-3663602429494-Noname-SAFETY-V03.indd 9
23/10/2018 3:48 PM
