Troubleshooting 47
Incorrect product chosen in Network Link
During 'First time setup' the BeoSound Moment will connect with the first Network Link product that announces itself (in case of more products in
the network: TV (Network Link), BeoLink Converter NL/ML or even BeoPlay A9 etc.).
After 'First time setup' is completed, check which product is connected to using this procedure:
- Remove Socket cover.
- In the
About
menu choose:
Sound
>
Speaker setup
and under
Use TV speakers
the chosen product is shown in the selection field.
- Press the to see the list of announced products and select the one desired.
MAC addresses
MAC addresses also exists for the wireless circuits as follows:
Use a network scanner to se neighbour wireless devices. In the result of a scanning look for the following names:
- Universal Global Scientific Industries - that is the wireless circuit in BeoSound Moment interface (Jukebox).
- AzurWave Technology - is the wireless circuit in the BeoSound Moment hub (SoundHeart).
No sound when set to play
The Mute button is activated and On, indicated by the Mute LED is solid green. See
and
Playing can be activated either by pressing the Mute button again or by a single tap in the centre of the touch wheel or start playing from the
BeoMusic App.
Not playing when e.g. MP3 player is set to play
Sensitivity level must be increased; See
Sensitivity
See 'Not playing when e.g. MP3 player is set to play',
and
see 'Speakers not switching to Standby when no playing takes place',
Speakers not switching to Standby when no playing takes place
A cable to connect a source product is connected to the LINE IN sockets and the source product is disconnected from the cable (Stub). The cable
may act as an antenna and is collecting sufficient noise. This brings the speakers to believe that something is being played even not music is
played.
Summary of Contents for BeoSound Moment
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