BankSA EftpoS 1i terminal User Guide
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BankSA EftpoS 1i terminal User Guide
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Terminal Screen
Next Step
VOID
VERIFY SIGNATURE
CORRECT?
Check that the customer’s signature is correct and confirm this via the
POS.
VOID
VOID
APPROVED
If the Void is approved then you’ll see this screen will be shown for about
5 seconds.
4.5 Tip Adjustment
How to process a Tip Adjustment
A Tip Adjustment is performed after the original transaction has been processed. The customer verifies
the base amount of the sale, offers a Tip and signs the receipt. The adjustment transaction is then
processed.
A few things to consider:
• Tip Addition applies to credit and charge cards only.
• The original purchase must not yet have been settled.
• When tip addition is enabled, a signature must be obtained if the receipt reads ‘Approved with
Signature’ or if the cardholder writes a Tip Addition on the receipt. This applies even if the original
purchase is approved with PIN. A signature does not need to be obtained if the receipt shows the
original purchase as ‘Approved’, and no Tip is added.
Terminal Screen
Next Step
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface, including entry of
the Tip amount that is to be added to the original amount.
ENTER ROC NO
ON POS
Now enter the ROC number for completion into the POS. To force ROC
entry via the terminal just leave it blank and press ENTER.
SCANNING BATCH
PLEASE WAIT
Wait for the “Scanning Batch” message to complete. This will occur when
the ROC lookup is finished.
VERIFY TIP
CORRECT?
If the lookup is successful the original transaction details will be shown
(last four card number digits, amount, authorisation number).
You then need to confirm, via the POS, whether the authorisation details
shown are correct.
If YES is selected, the completion will continue as expected.
If NO is selected, the terminal will prompt for ROC re-entry (only if the
previous ROC was entered via the terminal).
TIP
APPROVED
This final screen/step will show you whether the response has been
successful or not. A successful response will display the word APPROVED
on-screen, while a failed response will display DECLINED SIGNATURE
ERROR.
