Frequently Asked Questions
Question:
Who do I call with questions about grill assem-
bly or if parts are damaged or missing from my shipping
box?
Answer:
Call the Customer Service Helpline 8am - 4:
30pm PST, Monday through Friday, at 1-800-
752-3085
Question:
Can I convert my gas grill from one fuel type to
another?
Answer:
Your gas grill is manufactured to exact specifica-
tions and is approved by the Canadian Standards
Association (CSA) for LP gas use only. For your own safety,
conversion kits are not available and any attempt to convert
your grill from LP gas to Natural Gas will void your product
warranty.
Question:
Why doesn’t the hose and regulator assembly
supplied with my new gas grill fit the older LP gas tank I’ve
used for years?
Answer:
The U.S. Government regulates gas appliances
and LP gas tanks. Whenever new regulations are passed
the LP gas tank fittings are altered. If your current tank does
not fit the hose and regulator supplied with your new grill, the
tank is outdated and must be replaced.
Question:
How do I season cooking grids?
Answer:
Before and after each cookout, apply a thin layer of
cooking oil, spray or vegetable shortening to each cooking
grid. Be sure to coat the entire surface including edges.
Question:
Sometimes my grill does not light when I push
the ignitor button. Why?
Answer:
Refer to the Lighting Instructions in this owner’s
manual. Also check these common causes. Ignitor AA bat-
tery may need replacing. Ignitor wires may be loose.
Remove the AA battery, inspect the Ignitor junction box
found behind the Control Panel, and connect any loose
wires.
Question:
What is the best way to protect my new gas grill
from the weather?
Answer:
A good quality grill cover should be used to protect
your grill when not in use. Also, follow the cleaning and
maintenance instructions in this owner’s manual on a timely
basis, and your new grill will give you years of enjoyment.
Question:
Where can I buy replacement parts?
Answer:
For the repair or replacement parts you need call
8am-4:30pm PST, 1-800-
752-3085
. Use only Barbecues
Galore authorized parts. The use of any part that is not
authorized can be dangerous and will also void your product
warranty.
Question:
Sometimes I hear a humming sound coming from
my regulator. What causes this?
Answer:
The humming noise is actually the gas flowing
through the regulator. A low volume of noise is perfectly nor-
mal and will not interfere with the operations of the grill. If
humming noise is loud and excessive you may need to
purge air from the gas line or reset the regulator excess gas
flow device. Note: This purging procedure should be done
every time a new LP gas tank is connected to your grill. For
help with this procedure refer to page 11 step 4, or call the
Customer Service Helpline, 8am - 4:30pm PST, Monday
through Friday at 1-800-
752-3085
General Cooking Instructions
WARNING
Your grill will get very hot. Never lean over the cooking area
while using your grill. Do not touch cooking surfaces, grill
housing, grill lid or any other grill parts while the grill is in
operation, or until the grill has cooled down after use.
Failure to comply with these instructions may result in seri-
ous bodily injury.
Burn-off
Before cooking on your gas grill for the first time, you will
want to ”burn off the grill to eliminate any odor or foreign
matter. Just ignite the burners, lower the lid, and operate grill
on the HIGH setting for three to five minutes.
CAUTION:
Operating your grill on the HIGH setting for longer than five
minutes may damage certain parts of your grill. Do not
leave your grill unattended.
Preheating
To preheat, light your grill on HIGH, lower the lid and follow
this timetable:
For high temperature cooking, preheat grill 5 to 10 min-
utes.
For low temperature cooking, preheat grill 3 minutes.
To slow cook, preheating is not necessary.
Cooking Temperatures
High setting:
Only use this setting for fast warm-up, sear-
ing steaks or chops and for burning food residue off the
grill after cooking is complete. Never use the HIGH setting
for extended cooking.
Medium to Low settings:
Most recipes specify medium to
low settings, including all smoking, rotisserie cooking and
for cooking lean cuts such as fish.
NOTE:
Temperature settings will vary with the amount of
wind and temperature outside your home.
Direct Cooking
The direct cooking method can be used with the supplied
cooking grids and food placed directly over the lit grill burn-
ers. Direct cooking requires the grill lid to be up. This method
is ideal for searing and whenever you want meat, poultry or
fish to have an open-flame barbecued taste. Deep frying and
smoking are also best cooked in this manner because they
require direct heat.
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