background image

53

R5900086 /07

ClickShare CSE-200+

Problem

Cause

Solution

The Button’s software is not
compatible with that of the Base
unit

Re-pair and update the software of
the Button by inserting it in the
front USB port of Base Unit.

Wallpaper is disabled

If you connect a Button and start
sharing, the content should be
shown.

After inserting the Button into your
laptop, you cannot find the
ClickShare drive.

No automatic refresh of drives.

Refresh the view on your laptop.

Bad connection at USB port on
laptop.

Reconnect to the USB port.

Try another USB port.

Reboot your laptop.

Windows tries to assign the
ClickShare drive to an already
reserved drive letter

Use Microsoft Windows Disk
Management to assign it to a free
drive letter.

IT policy not mount USB drives

Contact your IT responsible.

Some programs of Windows are
not shown on the display.

Use of overlays, 3D or hardware
acceleration in the GPU.

Disable overlays or hardware
acceleration in the GPU.

Disable AeroGlass in Windows
7

Capture mode

Barco knowledge base and YouTube videos

Go to the product page on Barco’s website and select in the right column

Support

. You will get access to

Barco’s

Knowledge base

and

Latest tutorial videos

. For more YouTube videos, consult

https://www.youtube.

com/user/barcoTV

and select ClickShare.

Troubleshooting

Summary of Contents for ClickShare CSE-200+

Page 1: ...ENABLING BRIGHT OUTCOMES User guide ClickShare CSE 200 ...

Page 2: ...Registered office Barco NV President Kennedypark 35 8500 Kortrijk Belgium www barco com en support www barco com Barco NV Beneluxpark 21 8500 Kortrijk Belgium www barco com en support www barco com ...

Page 3: ...of any complaints The period of guarantee begins on the date of transfer of risks in the case of special systems and software on the date of commissioning at latest 30 days after the transfer of risks In the event of justified notice of complaint Barco can repair the fault or provide a replacement at its own discretion within an appropriate period If this measure proves to be impossible or unsucce...

Page 4: ... is strongly suggested to maintain the maintenance and support agreement without interruption Barco reserves the right not to restart maintenance following an interruption by the customer 3 Terms of Use The Software can be used as set out in the Barco EULA attached hereto The provisions of this Product Specific EULA override the Barco generic EULA in case of conflicts or inconsistencies In case of...

Page 5: ...ontrol directly or indirectly of fifty percent 50 or more of the equity capital or the shares or voting rights in the corporation or other entity in question or ii the control of the composition of the board of directors of the corporation or other entity in question Barco means Barco NV company number 0473 191 041 with company address at Beneluxpark 21 8500 Kortrijk Belgium or its designated Affi...

Page 6: ...eated program used by you on payment of Barco s applicable fee if any You shall observe strict obligations of confidentiality with respect to such information and shall use such information in compliance with terms and conditions which Barco makes applicable No Unbundling The Software may include various applications and components may support multiple platforms and languages and may be provided o...

Page 7: ...the forthcoming case Additional functionality may be licensed to you with and subject to additional or different terms 5 Warranty EXCEPT FOR THE LIMITED WARRANTY THAT MAY APPLY AS PER THE PRODUCT SPECIFIC EULA YOU UNDERSTAND THAT THE SOFTWARE IS BEING PROVIDED TO YOU AS IS BARCO DOES NOT MAKE NOR INTENDS TO MAKE ANY WARRANTIES OR REPRESENTATIONS EXPRESS OR IMPLIED AND SPECIFICALLY DISCLAIMS ALL IM...

Page 8: ...e foregoing obligations as to confidentiality shall survive the Term of this License Agreement 9 Term and Termination 9 1 Term The duration of this License Agreement will be from the date of your acceptance as set forth above of the Software whereby you acknowledge that use of the Software implies acceptance until you de activate the Software discontinue the use of the device on which the Software...

Page 9: ...ffecting this License Agreement shall be subject to the exclusive jurisdiction of the courts of Kortrijk without prejudice to enforcement of any judgment or order thereof in any other jurisdiction The United Nations Convention on Contracts for the International Sale of Goods the Convention shall not apply to this License Agreement however if the Convention is deemed by a court of competent jurisdi...

Page 10: ...pub lib alsa utils 1 1 7 ftp ftp alsa project org pub utils libsamplerate 0 1 9 http www mega nerd com SRC libsndfile 1 0 28 http www mega nerd com libsndfile files ncurses 6 1 http ftpmirror gnu org ncurses avahi 0 7 https github com lathiat avahi releases download v0 7 dbus 1 12 16 https dbus freedesktop org releases dbus expat 2 2 7 http downloads sourceforge net project expat expat 2 2 7 libse...

Page 11: ... bluetooth libical 1 0 1 https github com libical libical releases download v1 0 1 eudev 3 2 7 http dev gentoo org blueness eudev kmod 25 https cdn kernel org pub linux utils kernel kmod bridge utils 1 6 https cdn kernel org pub linux utils net bridge utils busybox 1 29 3 http www busybox net downloads dosfstools 4 1 https github com dosfstools dosfstools releases download v4 1 e2fsprogs 1 44 5 ht...

Page 12: ...c dhcp 4 3 6 dnsmasq 2 79 http thekelleys org uk dnsmasq dropbear 2018 76 https matt ucc asn au dropbear releases dvblast 3 4 https get videolan org dvblast 3 4 libev 4 24 http dist schmorp de libev Attic faad2 2 8 8 http downloads sourceforge net project faac faad2 src faad2 2 8 0 fbv 1 0b http s tech elsat net pl fbv giflib 5 1 4 http downloads sourceforge net project giflib jpeg turbo 2 0 1 htt...

Page 13: ...rror gnu org gdb gnu efi 3 0 9 http downloads sourceforge net project gnu efi gnupg2 2 2 17 https gnupg org ftp gcrypt gnupg libassuan 2 5 2 ftp ftp gnupg org gcrypt libassuan libksba 1 3 5 ftp ftp gnupg org gcrypt libksba libnpth 1 6 https www gnupg org ftp gcrypt npth sqlite 3280000 https www sqlite org 2019 gssdp 1 0 2 http ftp gnome org pub gnome sources gssdp 1 0 libsoup 2 62 3 http ftp gnome...

Page 14: ...rg projects iptables files iw 4 14 https cdn kernel org pub software network iw libarchive 3 3 3 http www libarchive org downloads libconfig v1 7 2 https github com hyperrealm libconfig archive v1 7 2 libcurl 7 65 3 https curl haxx se download libdri2 4f1eef3183d f2b270c3d5 cbe f07343e e5127a6a4 https github com robclark libdri2 archive 4f1eef3183df2b270c3d5cbef07343ee5127a6a4 libepoxy 1 5 2 http ...

Page 15: ... 1 opkg 0 3 6 http downloads yoctoproject org releases opkg opus tools 0 2 https downloads xiph org releases opus opusfile 0 11 https downloads xiph org releases opus php 7 3 9 http www php net distributions pixman 0 34 0 http xorg freedesktop org releases individual lib powertop 2 9 https 01 org sites default files downloads powertop protobuf v2 6 1 https github com google protobuf archive v2 6 1...

Page 16: ...kernel org pub software network wireless regdb wireless_ tools 30 pre9 https hewlettpackard github io wireless tools xapp_ beforelight 1 0 5 http xorg freedesktop org releases individual app xlib_ libXScrnSaver 1 2 3 http xorg freedesktop org releases individual lib xlib_libXaw 1 0 13 http xorg freedesktop org releases individual lib xlib_libXmu 1 1 2 http xorg freedesktop org releases individual ...

Page 17: ...reedesktop org releases individual lib xlib_libXres 1 2 0 http xorg freedesktop org releases individual lib xdriver_xf86 video amdgpu 18 1 0 http xorg freedesktop org releases individual driver xfont_font alias 1 0 3 http xorg freedesktop org releases individual font xfont_font cursor misc 1 0 3 http xorg freedesktop org releases individual font xfont_font misc misc 1 1 2 http xorg freedesktop org...

Page 18: ...ub mtd utils procps ng 3 3 12 http downloads sourceforge net project procps ng Production hidapi 0 5 2 https github com signal11 hidapi linux 3 1 0 https mirrors edge kernel org pub linux kernel v3 x hostapd 40e2dcfdf4 e27191d4f b9edc6 c10337868 b90acf https source codeaurora org quic la platform external wpa_ supplicant_8 wpasupplicant 40e2dcfdf4 e27191d4f b9edc6 c10337868 b90acf https source cod...

Page 19: ...ipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help You may also find helpful the following booklet prepared by the FCC How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington D C 20402 Changes and Modifications not ...

Page 20: ...approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain and required antenna impedance for each antenna type indicated Antenna types not included in this list having a gain greater than the maximum gain indicated for that type are strictly prohibited for use with this device Indoor use only warning Operation in the band 5150 5250 MHz is only for...

Page 21: ...antenne énumérés ci dessous et ayant un gain admissible maximal et l impédance requise pour chaque type d antenne Les types d antenne non inclus dans cette liste ou dont le gain est supérieur au gain maximal indiqué sont strictement interdits pour l exploitation de l émetteur Utilisation à l intérieur seulement La bande 5 150 5 250 MHz est réservés uniquement pour une utilisation à l intérieur afi...

Page 22: ......

Page 23: ...ng the Base Unit 36 3 2 Basic Use with Button 36 3 3 Basic Use with ClickShare desktop app 38 3 4 User Interface 41 3 5 Shared desktop primary extended 41 3 6 Audio configuration 43 3 7 Pairing 45 3 8 Blackboarding Annotation 46 3 8 1 Start the blackboarding mode 47 3 8 2 Drawing tools 48 3 8 3 Saving a drawing on a USB stick 49 3 8 4 Saving a drawing to connected clients 49 3 8 5 Returning to Pre...

Page 24: ...R5900086 07 ClickShare CSE 200 24 ...

Page 25: ...25 R5900086 07 ClickShare CSE 200 1 1 Versions of the product 26 1 2 About this guide 26 1 3 Symbols and fonts 26 Introduction 1 ...

Page 26: ...6 User Guide User Available System documentation This guide is part of the documentation set describing the CSE 200 product Guide Article number User Guide R5900086 Installation Guide R5900087 Safety Guide R5900085 Service Guide R5900090 Recycling Manual R5900029 API Guide R5900056 A printed copy of the Safety Guide is included in the CSE 200 box at purchase Depending on the CSE 200 version some g...

Page 27: ...t Tip gives extra advice about the described subject Font overview Buttons are indicated in bold e g OK Menu items are indicated in italic Step related notes tips warnings or cautions are printed in italic Procedure related notes tips warnings or cautions are printed in bold between 2 lines preceded by the corresponding icon Introduction ...

Page 28: ...R5900086 07 ClickShare CSE 200 28 Introduction ...

Page 29: ...29 R5900086 07 ClickShare CSE 200 2 1 About the CSE 200 30 2 2 About the Base Unit 31 2 3 About the Button 32 2 4 Mobile Device Support 33 Introduction to CSE 200 2 ...

Page 30: ...d CSE 200 set consists of a Base Unit and 2 Buttons Depending on the location where you buy the product the software of the Base Unit is different If needed you can buy additional Buttons and a tray to store the Buttons 1 2 Image 2 1 1 Base Unit 2 Button Accessories included Depending on the country where you buy the product the following regionalized accessories are also included in the CSE 200 b...

Page 31: ...checks whether the software and firmware of the Button is up to date If not the Base Unit updates the software and or firmware Use a convertor to connect a Button with an USB Type CTM connector to front USB port of the Base Unit USB Type CTM port is available at the backside Status LED ring The color of the LED ring around the power button of the Base Unit give information on the status of the sys...

Page 32: ...e Button 1 USB connector 2 Button 3 LED ring Handle the Button cable with care Rough handling might cause defects USB connector Using the USB connector the Button can be plugged into a laptop for sharing your screen or the Base Unit for pairing the Button to the Base Unit or updating its software Button R9861500D1 has a USB Type A connector Button R9861500D1C has a USB Type CTM connector Depending...

Page 33: ...an error occurred off no light the Button is not or not properly inserted into the USB port the Button might be defective the USB port or computer might be defective 2 4 Mobile Device Support Overview The below list of Apps are supported by ClickShare and can be installed on your mobile device from Google Play or Apple App Store Before you can use your mobile device with ClickShare you have to con...

Page 34: ...R5900086 07 ClickShare CSE 200 34 Introduction to CSE 200 ...

Page 35: ...ase Unit 36 3 2 Basic Use with Button 36 3 3 Basic Use with ClickShare desktop app 38 3 4 User Interface 41 3 5 Shared desktop primary extended 41 3 6 Audio configuration 43 3 7 Pairing 45 3 8 Blackboarding Annotation 46 3 9 Touch Back 50 Getting started 3 ...

Page 36: ...e Base Unit was in standby it starts up 3 2 Basic Use with Button Basic functionality When entering a meeting room equipped with ClickShare and if the display is not in screensaver mode the ClickShare wallpaper is shown on the display The content of the wallpaper depends on the setup Starting to use ClickShare is now very simple To start using ClickShare with a Button 1 Take a Button and Insert th...

Page 37: ...or Windows environment when connected to internet driver will be installed and the executable will be started by the driver For Mac environment CD ROM drive will appear open it and launch the application to get started nothing is pre installed or no driver is automatically installed To continue go to step 2 2 Browse to and double click the ClickShare drive on your laptop Image 3 3 Windows environm...

Page 38: ...up something on your PC just click on freeze icon 1 next to the ClickShare icon The icon will change to a release icon 2 To resume the content sharing click on the the release icon 2 1 2 Image 3 6 6 To remove your content from the display click the Button again The LEDs of the Button become static white 7 When leaving the meeting room unplug the Button from your laptop No trace of the ClickShare a...

Page 39: ...ing room The ClickShare desktop app will list up to 5 most nearby meeting rooms and sort them based on the signal strength Image 3 7 Meeting room list 2 If the use of a pin is enabled on the Base Unit the ClickShare desktop app will prompt you to enter the pin that is shown on the meeting room screen Enabling the pin on the Base Unit this can be done in the ClickShare Configurator provides an addi...

Page 40: ...reeze the content on the screen while you work on your laptop invisible for people in the meeting room to change what you are sharing a single application or your full screen or to stop sharing by clicking on the red circle Image 3 11 4 Stop sharing by hovering over circle and clicking on the full red circle Image 3 12 5 Disconnect from the meeting room by clicking the leave room icon Image 3 13 L...

Page 41: ...ed About shared desktop Depending on your selection your primary screen or your extended screen will be captured and displayed via ClickShare That extended screen can be a physical screen or a virtual screen With extended desktop you can take advantage of both your laptop screen and the central meeting room display Presentation notes or other material on primary screen will not be displayed to eve...

Page 42: ...ystem supports the extended desk top feature press Window key P It should bring up the following pop up on screen Image 3 18 How to select 1 Click on the app sharing icon in the middle bottom of Main UI A thumbnail view opens More that one extended desktop can be shown depends on how many extend screen been connected 2 Click on the extended desktop view to share it on the meeting room display Gett...

Page 43: ...io signal he has to mute audio on his computer For some operating system it is necessary to set ClickShare as your default output device Once you unplug the Button the default setting is switched back to the previous setting Set ClickShare as default in Windows 10 1 Click on the speaker icon in the system tray The current setting opens 2 Click on the up arrow in the upper right corner to open the ...

Page 44: ...Click Playback devices 2 The Sound window opens on the Playback tab 3 Select Speakers ClickShare 3 and click Set default 4 4 Click Apply or OK to activate the new setting Set ClickShare as default on MAC 1 Click on the Apple logo on the menu bar 1 and select System Preferences 2 Getting started ...

Page 45: ...it should be assigned to the Base Unit you are using This process is called pairing By default the Button s delivered with the Base Unit are already paired to that specific Base Unit In case you buy additional Buttons or when a Button should be assigned to another Base Unit the Button needs to be paired again The Button software update runs in the background and will not impact users while using t...

Page 46: ...ecome static white the Button is paired to the Base Unit but no software update was needed You can unplug the Button from the Base Unit When the LEDs become static red the Button is paired to the Base Unit and the software update has finished You can unplug the Button from the Base Unit 2 Unplug the Button from the Base Unit The Button is now ready for use To pair a Button to the Base Unit using t...

Page 47: ...to draw write highlight Combining a touch display and a wireless collaboration tool drives the productivity and engagement in your meeting room With an additional tap on the screen you can select the save option Saved annotations can be found on your laptop under c Users username Documents clickshare downloads Files are never saved on the Button or Base Unit 3 8 1 Start the blackboarding mode How ...

Page 48: ...Size Allows you to switch between different pen sizes The default is medium Tap on the Size icon to open en drop down menu with 4 different pen thicknesses options small medium large x large Tap on a desired thickness to change the current selected pen thickness The current selected size is not repeated in the list Color Allows you to switch between the different pen colors The default color is wh...

Page 49: ...nit or plug in a Button on your laptop This message will be dismissed after 10 seconds 3 8 4 Saving a drawing to connected clients How to save 1 Click on Save icon The Base Unit checks whether there are Buttons connected The connected client will receive a pop up message requesting to save the file on his device 2 Accept the blackboard file The Base Unit will transfer the file to the Button client...

Page 50: ...nd creatively Get higher engagement from the participants Technical limitations of the room are not hindering the flow of the presentation or meeting It boosts spontaneous collaboration giving people the opportunity to use the specific extras like easy access to online content cloud drives or photos zoom annotate blackboarding What you need to use Touch Back You need a Button successfully paired a...

Page 51: ...51 R5900086 07 ClickShare CSE 200 Troubleshooting 4 ...

Page 52: ...ector and the audio system of the meeting room Default speaker is not correctly set With a Button inserted set ClickShare speaker as your default speaker Buttons are not re paired after changing the audio setting on the web interface Re pair the buttons Audio setting on the web interface is not correctly set Consult your administrator to select the correct audio setting Your content is removed fro...

Page 53: ...rt Reboot your laptop Windows tries to assign the ClickShare drive to an already reserved drive letter Use Microsoft Windows Disk Management to assign it to a free drive letter IT policy not mount USB drives Contact your IT responsible Some programs of Windows are not shown on the display Use of overlays 3D or hardware acceleration in the GPU Disable overlays or hardware acceleration in the GPU Di...

Page 54: ...R5900086 07 ClickShare CSE 200 54 Troubleshooting ...

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Page 56: ...www barco com R5900086 07 2022 01 19 Wi Fi ...

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