Barco Event Master E2 User Manual Download

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C. Troubleshooting

C.1 Troubleshooting List

Problem solving

Problem

Possible cause

Remedy

E2 doesn’t start

The Power supplies are not connected to
a valid power source

Make sure that at least one power supply
is connected to a valid power source.
Make sure that the supplies are well
inserted in their slots. Remove the power
cord and apply a little pressure by using
the handle until both supplies are fully
inserted.

One of the Power Supplies is not coming
on

If the input AC power LED on the Power
supply is off, then the supply is not
receiving a valid AC power

Check the AC power cable and ensure
that the unit is connected to a valid power
source.

If the input AC power LED is green but
the output DC power LED is off or if the
status LED is amber, then the supply is not
producing valid DC output power

If the other Power supply is functioning
normally, swap it with the supply that
doesn’t work. If the problem follows the
power supply, then the you need to replace
the power supply. If the problem stays with
the slot, then the fault possibly lies with the
System Power card. Contact your local
Barco customer service support for further
assistance.

All or most images are unstable or/and
noisy

Temperature issue

Operating ambient temperature must be
higher than 0°C (32°F) and lower than
40°C (104°F).

Run the board diagnostics in order to
detect errors
Leave suf

cient front and rear clearance

to ensure that air

ow through the E2 is not

restricted.
Clean the EMI

lter

A speci

c image is unstable or/and noisy

Bad Input, output, VPU or motherboard
card

Run the board diagnostics in order to
detect errors. If the board diagnostics
doesn’t detect any errors proceed to the
next step.
From the GUI change the output card
from which the image is derived. If the
problem persists, then the issue is not with
the output card. Continue by switching
the input source to a different input card.
If the issue persists then the issue is not
with input card. If the input and output
cards have been ruled out, then the issue
is either with a VPU card or with the
motherboard. In this case, contact your
Barco customer service support for further
assistance.

The E2 and the PC running the GUI don’t
communicate

Cabling/network switch issue

Check all of the Ethernet cables and verify
that they are plugged in. If you are using
a network switch verify that is on and is
operating properly.

Wrong IP address

IP address is not within your LAN range.

Con

ict between network addresses:

Check if the E2 network address is not
already in use by another device on the
local network.
DHCP is not enabled.

When the PC running Event Master
Control Software is connected directly with
the E2, the dynamic con

guration (DHCP)

doesn’t work.

There is no DHCP server in this
con

guration

You need to disable the DHCP option and
enter a static network address compatible
with the PC running the Event Master
control software (range, Subnet mask,..).

E2 constantly reboots after a software
upgrade

Invalid upgrade (deployment or defective
installation)

Press and hold the

SEL

and

ESC

keys

simultaneously until the front panel shows
the choice of performing a factory reset
or continuing. Performing a factory reset
will allow the E2 to boot normally. If
the problem persists, contact you local
Barco customer service support for further
assistance.

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