Barco FirePro 3D Graphics, User Manual

70

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Warranty statement

BARCO MID GENERAL WARRANTY TERMS AND CONDITIONS

Applicable from Jan 1st 2008 

ARTICLE 1: PRODUCT WARRANTY

Barco nv, Medical Imaging Division warrants that the equipment will be free of defects in workmanship or material for 
the warranty period or the specific period of a warranty extension program.

Hardware: Barco warrants that upon delivery hereunder the Products shall (i) conform to its specifications in effect at the 
date of delivery and (ii) be free from defects in material and workmanship (the "Warranties").  

Software: Barco warrants that software written by Barco shall perform substantially in accordance with the specifications 
in effect at the date of delivery.  Software is inherently susceptible to bugs and errors.  Barco makes no warranties with 
respect to the software which is provided to Customer on an "as-is" basis and does not warrant uninterrupted or error-
free operation of the Products.

Unless otherwise indicated in Barco’s Product manual or in the agreement between Barco and Customer, the Warranty 
Period shall be 

(a) Hardware: 12 months commencing on the Barco date of invoice.
(b) Software: 3 months commencing on the Barco date of invoice.

Notwithstanding the provisions of clause 2, repair and replacement of defects in material and/or workmanship under this 
warranty shall be accomplished in our works according to the terms and conditions as set forth hereafter:

1.1

Any claim under the Warranties must be notified to Barco in writing within 8 days from the date the defect or 

failure has been discovered or noticed the first time. The Customer, upon the occurrence of any equipment failure, shall 
contact Barco nv, MID customer support centre (or an authorised service centre) by telephone, fax or e-mail and shall 
provide the applicable customer support person with a complete description of the problem being encountered, including 
the model and serial number of the equipment in which the problem has arisen.

1.2

The customer support person shall diagnose the problem experienced by the Customer and shall advise the 

Customer on how to proceed.  Customer support may ask to return the faulty equipment or faulty subassemblies to the 
Barco nv, or  a MID customer support centre (or an authorised service centre) for repair activities. In no event shall 
Customer return a defective Product or part thereof to Barco without Barco's prior written approval. 

In the event the return to Barco of the defective Product is authorized by Barco, Barco shall issue to Customer an RMA 
(Return Material Authorization).

The Customer shall apply for an RMA number to the closest Barco nv, MID Customer support centre (or an authorised 
service centre) as listed at www.barcomedical.com, unless otherwise indicated.

The one-way cost of packing, transport and insurance related to shipping the alleged defective Product or part to Barco 
for repair or replacement shall be borne by Customer. The one-way cost of packing, transport and insurance related to 
shipping of the repaired or replacement Product or part to Customer shall be borne by Barco.

1.3

The Customer shall return, freight prepaid, the defective equipment or subassemblies in its original packaging with 

the assigned RMA number for repair to the Barco nv, MID Customer support centre (or an authorised service centre).

1.4

Replacement parts used shall be new or equivalent to new parts for the revision level of the equipment. A 

replacement LCD panel will be new or similar run time. The warranty period for the replacement parts will expire at the 
same moment as the original warranty period of the equipment. All parts replaced hereunder and returned to Barco nv, 
MID (or an authorised service centre) shall become the property of Barco nv, MID (or the authorised service centre).

1.5

The repaired equipment shall be returned to the Customer, by regular freight, at Barco nv, MID’s charge.

1.6

Barco nv, MID will replace a product that fails within 90 days after shipment from Barco with a new one, ensuring 

color matching in the event of a diagnostic multi head display configuration.

Barco aims to ship the new replacement product within 2 business days after receipt of the Customers notification in 
writing.

ARTICLE 2: CONDITIONS PRECEDENT FOR WARRANTY AND ITEMS EXCLUDED FROM WARRANTY

A.

The Warranties shall apply only to the extent the Products or any parts thereof have 

(i) been transported and stored at all times in the original packaging in the conditions as specified by Barco (such 

as covered and secure location, minimum and maximum temperature, maximum humidity, …) or, in absence 
thereof, at least in conditions consistent with generally accepted practice for this type of products; 

(ii) been handled at all times in accordance with Barco's instructions or, in absence thereof, at least with the care 

and caution consistent with generally accepted practice for this type of products;

(iii)been installed strictly in accordance with the instructions and directions given by Barco (if and to the extent the