MatrixPRO • 16x16 and 8x8 HD/SD-SDI Router • User’s Guide
73
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The following topics are discussed in this Appendix:
•
Barco Folsom Warranty
•
Return Material Authorization (RMA)
•
Barco Events Contact Information
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All video products are designed and tested to the highest quality standards and are backed
by a full 3-year parts and labor warranty. Warranties are effective upon delivery date to
customer and are non-transferable. Barco warranties are only valid to the original
purchaser/owner. Warranty related repairs include parts and labor, but do not include faults
resulting from user negligence, special modifications, lightning strikes, abuse (drop/crush),
and/or other unusual damages.
The customer shall pay shipping charges when unit is returned for repair. Barco will cover
shipping charges for return shipments to customers.
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In the unlikely event that a product is required to return for repair, please call the following
number and ask for a Sales Engineer to receive a Return Merchandise Authorization
number (RMA).
•
(888) 414-7226
RMA Conditions are listed below:
a.
Prior to returning any item, you must receive a Return Merchandise
Authorization (RMA) number.
b.
All RMA numbers must appear on their return-shipping label.
c.
RMA numbers are valid for ten (10) days from issue date.
d.
All shipping and insurance charges on all RMAs must be prepaid by the
customer
Summary of Contents for MatrixPRO
Page 1: ...rëÉêÛë dìáÇÉ NSñNS åÇ UñU eaLpaJpaf oçìíÉê Manual 26 0401000 00 Revision A June 29 2005 ...
Page 10: ...x MatrixPRO 16x16 and 8x8 HD SD SDI Router User s Guide Table of Contents ...
Page 16: ...6 MatrixPRO 16x16 and 8x8 HD SD SDI Router User s Guide NK fåíêçÇìÅíáçå Technical Description ...
Page 90: ...80 MatrixPRO 16x16 and 8x8 HD SD SDI Router User s Guide Index ...