Barco MDRC-2124, User Manual

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BARCO MID GENERAL WARRANTY TERMS 
AND CONDITIONS 

Applicable from Jan 1st 2008   

ARTICLE 1: PRODUCT WARRANTY 

Barco nv, Medical Imaging Division warrants that the equipment will be free of defects in 
workmanship or material for the warranty period or the specific period of a warranty extension 
program. 
Hardware: Barco warrants that upon delivery hereunder the Products shall (i) conform to its 
specifications in effect at the date of delivery and (ii) be free from defects in material and 
workmanship (the "Warranties").     
Software: Barco warrants that software written by Barco shall perform substantially in accordance 
with the specifications in effect at the date of delivery.    Software is inherently susceptible to bugs 
and errors.    Barco makes no warranties with respect to the software which is provided to Customer 
on an "as-is" basis and does not warrant uninterrupted or error-free operation of the Products. 
Unless otherwise indicated in Barco’s web site or in the agreement between Barco and Customer, the 
Warranty Period shall be       

(a)    Hardware: 12 months commencing on the Barco date of invoice. 
(b)    Software: 3 months commencing on the Barco date of invoice. 

Notwithstanding the provisions of clause 2, repair and replacement of defects in material and/or 
workmanship under this warranty shall be accomplished in our works according to the terms and 
conditions as set forth hereafter: 
1.1 
Any claim under the Warranties must be notified to Barco in writing within 8 days from the date the 
defect or failure has been discovered or noticed the first time. The Customer, upon the occurrence of 
any equipment failure, shall contact Barco nv, MID customer support centre (or an authorised service 
centre) by telephone, fax or e-mail and shall provide the applicable customer support person with a 
complete description of the problem being encountered, including the model and serial number of 
the equipment in which the problem has arisen. 
1.2 
The customer support person shall diagnose the problem experienced by the Customer and shall 
advise the Customer on how to proceed.    Customer support may ask to return the faulty equipment 
or faulty subassemblies to the Barco nv, or    a MID customer support centre (or an authorised service 
centre) for repair activities. In no event shall Customer return a defective Product or part thereof to 
Barco without Barco's prior written approval.   
In the event the return to Barco of the defective Product is authorized by Barco, Barco shall issue to 
Customer an RMA (Return Material Authorization). 
The Customer shall apply for an RMA number to the closest Barco nv, MID Customer support centre (or 
an authorised service centre) as listed at www.barcomedical.com, unless otherwise indicated. 
The one-way cost of packing, transport and insurance related to shipping the alleged defective 
Product or part to Barco for repair or replacement shall be borne by Customer. The one-way cost of 
packing, transport and insurance related to shipping of the repaired or replacement Product or part to 
Customer shall be borne by Barco.