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R5900024 /09

ClickShare CS-100 series

Troubleshooting

4

Summary of Contents for R9861510EU

Page 1: ...ENABLING BRIGHT OUTCOMES User guide For CS 100 CS 100 HUDDLE ClickShare CS 100 series ...

Page 2: ...Barco NV Beneluxpark 21 8500 Kortrijk Belgium www barco com en support www barco com Registered office Barco NV President Kennedypark 35 8500 Kortrijk Belgium www barco com en support www barco com ...

Page 3: ...e date of commissioning at latest 30 days after the transfer of risks In the event of justified notice of complaint Barco can repair the fault or provide a replacement at its own discretion within an appropriate period If this measure proves to be impossible or unsuccessful the purchaser can demand a reduction in the purchase price or cancellation of the contract All other claims in particular tho...

Page 4: ...n be used as set out in the Barco EULA attached hereto The provisions of this Product Specific EULA override the Barco generic EULA in case of conflicts or inconsistencies In case of inadvertent or other non compliance e g where the actual use overshoots the use authorized hereunder Barco shall have the option to suspend access to the Software until the non compliance is remedied failing of which ...

Page 5: ...liate licensing to you the proprietary software which is the subject matter of this Agreement Documentation means all technical reference and installation manuals user guides published performance specifications and other written documentation provided by Barco generally to its licensees with respect to the Software along with any modifications and updates thereto DRM means Barco s digital rights ...

Page 6: ...ovided on multiple media or in multiple copies Nonetheless the Software is designed and provided to you as a single product to be used as a single product on devices as permitted herein You agree not to unbundle the component parts of the Software for use on different computer devices Territory You agree to use the Software solely in the territory or region where you obtained the Software from Bar...

Page 7: ...ND THAT THE SOFTWARE IS BEING PROVIDED TO YOU AS IS BARCO DOES NOT MAKE NOR INTENDS TO MAKE ANY WARRANTIES OR REPRESENTATIONS EXPRESS OR IMPLIED AND SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OF INTELLECTUAL PROPERTY AND DOES NOT WARRANT THAT THE SOFTWARE WILL BE FREE FROM ERRORS OR THAT YOU WILL BE ABLE TO OPERATE THE SOF...

Page 8: ...sure You agree not to divulge any Confidential Information to any persons without Barco s prior written consent provided that this article 8 shall not extend to information which was rightfully in your possession prior to the commencement of this License Agreement which is already public knowledge or becomes so at a future date otherwise than as a result of a breach of this article 8 to the extent...

Page 9: ...re after termination of this License Agreement 11 6 Assignment You are not allowed to assign this Agreement in part or in full to any third party without Barco s consent Barco shall be entitled to assign all or any of Barco s obligations hereunder to a third party and or any of Barco s Affiliates 11 7 Law and Jurisdiction The construction validity and performance of this License Agreement shall be...

Page 10: ... respective copyrights You acknowledge living up to the conditions of each separate Open Source Software license In the development of the Software the following Open Source Software components have been used PACKAGE VERSION SOURCE SITE alsa lib 1 1 3 ftp ftp alsa project org pub lib alsa utils 1 1 3 ftp ftp alsa project org pub utils libsamplerate 0 1 9 http www mega nerd com SRC libsndfile 1 0 2...

Page 11: ...bpng libpng16 1 6 28 lame 3 100 http downloads sourceforge net project lame lame 3 100 libvorbis 1 3 5 http downloads xiph org releases vorbis libogg 1 3 2 http downloads xiph org releases ogg openssl 1 0 2m http www openssl org source opus 1 1 4 http downloads xiph org releases opus speex 1 2rc1 http downloads us xiph org releases speex file 5 32 ftp ftp astron com pub file firmware imx 5 4 http ...

Page 12: ...ork iw libjpeg 9b http www ijg org files libarchive 3 3 2 http www libarchive org downloads libxml2 2 9 5 ftp xmlsoft org libxml2 libbsd 0 8 3 http libbsd freedesktop org releases libconfig 1 5 http www hyperrealm com libconfig libcurl 7 56 1 https curl haxx se download libestr 0 1 10 http libestr adiscon com files download libevdev 1 5 6 http www freedesktop org software libevdev libevent 2 1 8 s...

Page 13: ...http download qt io official_releases qt 5 6 5 6 3 submodules qt5xmlpatterns 5 6 3 http download qt io official_releases qt 5 6 5 6 3 submodules qt5imageformats 5 6 3 http download qt io official_releases qt 5 6 5 6 3 submodules qt5multimedia 5 6 3 http download qt io official_releases qt 5 6 5 6 3 submodules qt5quickcontrols 5 6 3 http download qt io official_releases qt 5 6 5 6 3 submodules qt5s...

Page 14: ... Commission Interference Statement You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection agains...

Page 15: ...cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Radio Frequency RF Exposure Information The radiated output power of the Barco Wireless Device is below the Industry Canada IC radio frequency exposure limits The Barco Wireless Device should be used in such a manner such that the potential for human contact dur...

Page 16: ...102 RF exposition une distance de séparation d au moins 20 cm doit être maintenue entre l antenne de cet appareil et toutes les personnes IC Unité de Base 9393B R9861510 IC Button modèle R9861500D01 9393B R9861500D01 IC Button model R9861500D01C 9393B R9861500D01 Déclaration d antenne d Industrie Canada IC Conformément à la réglementation d Industrie Canada le présent émetteur radio peut fonctionn...

Page 17: ...3 1 Activating the base unit 30 3 2 Basic Use with Button 30 3 3 Basic Use with ClickShare desktop app 32 3 4 User Interface 34 3 5 Capture more 35 3 6 Shared desktop primary extended 35 3 7 Audio configuration 37 3 8 Pairing 39 4 Troubleshooting 43 4 1 Basic Troubleshooting 44 5 Environmental information 47 5 1 Disposal information 48 5 2 Rohs compliance 48 5 3 Production address 50 5 4 Importers...

Page 18: ...R5900024 09 ClickShare CS 100 series 18 ...

Page 19: ...19 Overview Versions of the product About this guide Symbols and fonts R5900024 09 ClickShare CS 100 series Introduction 1 ...

Page 20: ... documentation set describing the CS 100 CS 100 HUDDLE product Guide Article number User Guide R5900024 Installation Guide R5900022 Safety Guide R5900031 CS 100 R5900092 CS 100 HUDDLE Service Guide R5900026 Button Guide R5900007 Recycling Manual R5900028 API Guide R5900018 A printed copy of the Safety Guide is included in the CS 100 CS 100 HUDDLE box at purchase User and installation manuals are a...

Page 21: ...ject Tip gives extra advice about the described subject Font overview Buttons are indicated in bold e g OK Menu items are indicated in italic Step related notes tips warnings or cautions are printed in italic Procedure related notes tips warnings or cautions are printed in bold between 2 lines preceded by the corresponding icon Introduction ...

Page 22: ...R5900024 09 ClickShare CS 100 series 22 Introduction ...

Page 23: ...23 Overview About the CS 100 CS 100 HUDDLE About the Base Unit About the Button Mobile Device Support R5900024 09 ClickShare CS 100 series Introduction to CS 100 CS 100 HUDDLE 2 ...

Page 24: ...ase Unit Depending on the location where you buy the product the software of the Base Unit is different If needed you can buy additional Buttons 1 2 Image 2 1 1 Base unit 2 Button only for CS 100 optional for CS 100 HUDDLE Accessories included Depending on the country where you buy the product the following regionalized accessories can be included in the CS 100 CS 100 HUDDLE box Contact your local...

Page 25: ...nit The Base Unit checks whether the software and firmware of the Button is up to date If not the Base Unit updates the software and or firmware Use a convertor to connect a Button with an USB Type CTM connector to the Base Unit Status LED ring The color of the LED ring around the power button of the Base Unit gives information on the status of the system LEDs behavior Explanation static red recei...

Page 26: ...n A Button toggles the sharing of the individual PC or MAC screen on the meeting screen Button layout A Button consists of three main components 1 2 3 Image 2 3 Button layout 1 USB connector 2 Button 3 LED ring USB connector Using the USB connector the Button can be plugged into a laptop for sharing your screen or the Base Unit for pairing the Button to the Base Unit or updating its software Butto...

Page 27: ... pairing and software update is done You can now unplug the Button from the Base Unit red blinking an error occurred off no light the Button is not or not properly inserted into the USB port the Button might be defective the USB port or computer might be defective 2 4 Mobile Device Support Overview The below list of Apps are supported by ClickShare and can be installed on your mobile device from G...

Page 28: ...R5900024 09 ClickShare CS 100 series 28 Introduction to CS 100 CS 100 HUDDLE ...

Page 29: ...ing the base unit Basic Use with Button Basic Use with ClickShare desktop app User Interface Capture more Shared desktop primary extended Audio configuration Pairing R5900024 09 ClickShare CS 100 series Getting started 3 ...

Page 30: ...y When the Base Unit was in standby it starts up 3 2 Basic Use with Button Basic functionality When entering a meeting room equipped with ClickShare and if the display is not in screensaver mode the ClickShare wallpaper is shown on the display The content of the wallpaper depends on the setup Starting to use ClickShare is now very simple To start using ClickShare with a Button 1 Take a Button and ...

Page 31: ... or deployed company wide by your IT department ClickShare is immediately available You can continue with nothing is pre installed Continue with go to step 2 2 Browse to and double click the ClickShare drive on your laptop Image 3 3 Windows environment Image 3 4 MAC environment 3 Double click the ClickShare application The ClickShare client software starts and its icon appears in the system tray O...

Page 32: ...hen leaving the meeting room unplug the Button from your laptop No trace of the ClickShare application is left on your laptop A second user will replace the first user on screen just be pressing on the button no long press is needed 3 3 Basic Use with ClickShare desktop app About the ClickShare desktop app With the ClickShare desktop app installed on your computer you can enter a meeting room and ...

Page 33: ... white circle to start sharing your content When the sharing is started the ClickShare desktop app will become partially invisible through an animation A subtle red half circle remains visible on your screen Hover over the half circle to either pause your sharing session and freeze the content on the screen while you work on your computer invisible for people in the meeting room or click on the re...

Page 34: ...Button become red Show me fullscreen to bring the content of your screen on the display full screen The screens of other users that were shown on the display disappear Capture mode to choose to capture video with more slower performance or less detail faster performance Tune video performance and quality Shared desktop only for Windows7 Windows8 and Windows10 to select primary or extended desktop ...

Page 35: ...throughput may decrease a bit and more details will be captured Default setting Checked capture more is enabled How to change 1 Right click on the ClickShare icon in the system tray 1 Image 3 14 Change capture mode A context menu opens 2 Click Capture More to toggle Checked capture with more details but may have a lower performance Not checked capture will be faster but may lose some of the detail...

Page 36: ...d That extended screen will be captured and displayed on the meeting room display 3 1 2 2 Image 3 17 PC with two extended screens connected The first extended screen screen 2 will always be captured and displayed on the meeting room display To know if your system supports the extended desk top feature press Window key P It should bring up the following pop up on screen Image 3 18 Getting started ...

Page 37: ...ng room display Known issue Virtual Extended Desktop requires the ClickShare Extension Pack to be installed on Windows 8 and Windows 10 systems 3 7 Audio configuration Audio configuration The connected user must control his own audio signal using the audio configuration of his computer If he does not want to broadcast his audio signal he has to mute audio on his computer For some operating system ...

Page 38: ... 2 Click Playback devices 2 The Sound window opens on the Playback tab 3 Select Speakers ClickShare 3 and click Set default 4 4 Click Apply or OK to activate the new setting Set ClickShare as default on MAC 1 Click on the Apple logo on the menu bar 1 and select System Preferences 2 Getting started ...

Page 39: ...e Base Unit you are using This process is called pairing By default the Button s delivered with the Base Unit are already paired to that specific Base Unit In case you buy additional Buttons or when a Button should be assigned to another Base Unit the Button needs to be paired again The Button software update runs in the background and will not impact users while using the system If desired this f...

Page 40: ... of the Button and the LEDs of the Base Unit are blinking white This means pairing is in progress The Base Unit automatically checks whether the software of the Button is up to date If not the Base Unit updates the Button software This may take more time During the pairing and update process a small status bar is display Image 3 23 Pairing message The result of the pairing process can be as follow...

Page 41: ... application running on your laptop up to 4 Buttons can be paired simultaneously to a Base Unit without plugging the Buttons to the Base Unit The Buttons are plugged in to your laptop For more information about the Button Manager consult the Button Manager s user guide which can be downloaded from Barco s website Getting started ...

Page 42: ...R5900024 09 ClickShare CS 100 series 42 Getting started ...

Page 43: ...43 R5900024 09 ClickShare CS 100 series Troubleshooting 4 ...

Page 44: ... connection between the Base Unit audio out green connector and the audio system of the meeting room Default speaker is not correctly set With a Button inserted set ClickShare speaker as your default speaker Buttons are not re paired after changing the audio setting on the web interface Re pair the buttons Your audio settings may be wrong You or an administator should change the corresponding sett...

Page 45: ...n laptop Reconnect to the USB port Try another USB port Reboot your laptop Windows tries to assign the ClickShare drive to an already reserved drive letter Use Microsoft Windows Disk Management to assign it to a free drive letter IT policy to not mount USB drives Contact you IT responsible Some programs of Windows are not shown on the display Use of overlays 3D or hardware acceleration in the GPU ...

Page 46: ...R5900024 09 ClickShare CS 100 series 46 Troubleshooting ...

Page 47: ...47 R5900024 09 ClickShare CS 100 series Environmental information 5 ...

Page 48: ... municipal waste If the battery contains more than the specified values of lead Pb mercury Hg or cadmium Cd these chemical symbols will appear below the crossed out wheeled bin symbol By participating in separate collection of batteries you will help to ensure proper disposal and to prevent potential negative effects on the environment and human health 5 2 Rohs compliance Turkey RoHS compliance Tü...

Page 49: ...编号使 用于指定产品 基于中国大陆的 电子信息产品环保使用期限通则 标准 All Electronic Information Products EIP that are sold within Chinese Mainland must comply with the Marking for the restriction of the use of hazardous substances in electrical and electronic product of Chinese Mainland marked with the Environmental Friendly Use Period EFUP logo The number inside the EFUP logo that Barco uses please refer to the photo is based o...

Page 50: ...eference value of presence 備考3 係指該項限用物質為排除項目 Note 3 The indicates that the restricted substance corresponds to the exemption 5 3 Production address Factory Barco N V 12F Citychamp Building No 12 Tai Yang Gong Zhong Lu Chaoyang District Beijing P R C Made in information The made in country is indicated on the product ID label on the product itself Production date The month and year of production is...

Page 51: ...R5900024 09 ClickShare CS 100 series 51 Environmental information ...

Page 52: ...Registered office Barco NV President Kennedypark 35 8500 Kortrijk Belgium Barco NV Beneluxpark 21 8500 Kortrijk Belgium www barco com R5900024 09 2019 04 01 ...

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