Barnes & Noble NOOK User Guide
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HOW DO I RETURN MY NOOK TO B&N?
When you contact B&N at one of the numbers above, B&N will provide instructions to you as to how and where
to return your NOOK. Your NOOK must be shipped, prepaid and insured, in appropriate protective packaging,
together with proof of purchase and the Return Authorization Number provided by B&N, to the address specified by
B&N. You must return your NOOK within the timeframe provided by B&N. You may also be required to provide a
credit card to obtain an advance replacement before B&N receives your NOOK at its returns center.
All returned NOOKs become the property of B&N.
Before you send your NOOK to B&N, it is your responsibility to back up any data, software or files stored on your
NOOK because B&N will only return your NOOK to you if it is not covered by this Limited Warranty and B&N has
not provided an advance replacement. B&N is not responsible for any loss of your data, software or files or for the
cost of backing up your data, software or files.
If you do not comply with the terms above or with B&N’s instructions, there may be delays in service or you may in-
cur additional expenses. In particular, if you do not return your NOOK within the timeframe specified by B&N, B&N
reserves the right to charge you the purchase price for a replacement NOOK. You will be solely responsible for any
cost, expense, loss or the like relating to your failure to comply with such terms or B&N’s instructions.
B&N DOES NOT PROVIDE, AND HEREBY DISCLAIMS, ANY EXPRESS OR IMPLIED WARRANTIES REGARD-
ING ITS WARRANTY SERVICES, INCLUDING, WITHOUT LIMITATION, ALL DUTIES (IF ANY) OF WORK-
MANLIKE EFFORT AND OF REASONABLE CARE.
IF I MAKE A WARRANTY CLAIM, WHAT WILL B&N DO WHEN IT RECEIVES MY NOOK?
When B&N receives your NOOK, it will examine it and determine whether it is covered by this Limited Warranty. If,
upon examination, B&N determines that your NOOK is covered by this Limited Warranty, B&N will, within a reason-
able period of time, at B&N’s option and in its sole discretion, and at no additional charge, do one of the following:
•
replace your NOOK with a new or refurbished model; or
•
refund the purchase price you paid for your NOOK.
If B&N replaces your NOOK, B&N will bear the cost of sending a replacement NOOK to you, freight prepaid.
THE FOREGOING IS YOUR SOLE AND EXCLUSIVE REMEDY FOR BREACH OF WARRANTY OR FOR ANY
OTHER CLAIMS OTHERWISE RELATING TO THIS LIMITED WARRANTY.
WHAT WILL BE THE WARRANTY PERIOD IF MY NOOK IS REPLACED?
If your NOOK is replaced during the Warranty Period, it will be covered by this Limited Warranty for the remainder
of the original Warranty Period or ninety (90) days from the date of shipment of the replaced NOOK, whichever is
longer.
WHAT IF MY NOOK IS NOT COVERED BY THIS LIMITED WARRANTY?
If your NOOK is not covered by this Limited Warranty, B&N will return your NOOK to you, at your expense, or will
charge your credit card for any advance replacement NOOK provided to you.
WHAT IS NOT COVERED BY THE WARRANTY?
This Limited Warranty does not cover damage or malfunctions caused by accident, disaster, misuse, abuse, negligence
or other external causes; third-party products; Internet or telecommunications failures; commercial use; unauthorized
opening, use, service, tampering, alteration, repair or modification; or inadequate packing or shipping procedures.
