45
Problem
Possible Causes
Solutions
NANOpure DIamond completely No electrical power to NANOpure
Ensure NANOpure DIamond power
inactive (pump and display
DIamond.
cord is connected to a live power
not operating.)
source and completely plugged into
electrical outlet as well as power entry
module on the unit. Make sure on/off
switch is in the “I” (on) position.
Main fuse(s) blown.
Replace the main fuse(s) as indicated
in “Fuse Replacement.”
Power supply fuse blown
Contact customer service concerning
power supply fuse replacement.
Reduced or no product flow
0.2 micron filter clogged.
Replace final filter as indicated in “0.2
from the dispense arm or
UF module clogged.
Micron Filter Replacement” section.
remote dispenser (if attached).
Feed water not connected.
Reconnect feed water.
Display reads, “Check Inlet”
Pump protector (in reservoir),
Connect the pump protector, jumper
and pump does not run.
feed water line pressure switch
plug or pressure switch cord to the
or jumper plug not connected to
receptacle located on the upper left
pump interlock.
hand section of the NANOpure
DIamond.
Insufficient feed water pressure
Open feed water line shut off, connect
or volume to satisfy the NANOpure feed water line to NANOpure DIamond
DIamond.
and ensure sufficient pressure or
sufficient water level in the feed water
reservoir).
Display reads, “...M
Ω
-cm”
Air in cell.
If you just started your NANOpure
for more than 10 seconds.
DIamond, wait 1 minute to see if it
corrects itself.
Bad cell connection.
Check connection of the cell as it
attaches to the circuit board.
Recirculated water will not
Exhausted cartridge pack.
Replace cartridge pack as indicated in
rinse up to desired purity level.
“Cartridge Pack Replacement.”
Short cartridge pack life.
Cartridge pack is beyond
Check the expiration date. Cartridge
expiration date.
packs begin to lose capacity after being
stored for 2 years from the date of
manufacture. Replace the cartridge
pack with an unexpired one.
Troubleshooting
