Handscanners
BCS 3600
ex
series
11 Faults – causes and
remedies
Subject to technical modifications
17/05/18
63 / 72
11
Faults – causes and remedies
Information about the configuration of host parameters and barcode types can be found in the
ZEBRA Product Reference Guide.
Please contact BARTEC Automation & Enterprise Mobility Support: Service-
mobilecomputing@bartec.de if none of the solutions set out rectify the fault.
Fault
Possible cause
Solution
Scanner beam does not appear
when the trigger button is
pressed
No power is supplied to the
hand-held scanner
Connect the power supply to the wired
hand-held scanner.
Wrong interface cable is being
used
Connect the correct interface cable.
Hand-held scanner has been
deactivated
Activate the hand-held scanner.
Further information about this can be
found in the ZEBRA Product Reference
Guide.
Scanner beam has been
deactivated
Activate the scanner beam.
Further information about this can be
found in the ZEBRA Product Reference
Guide.
Hand-held scanner emits a
scanner beam, but does not
decode barcodes
Barcode is not legible
1.
To test the scan engine, scan
barcodes of the same type.
2.
Print the barcode out again if it is
damaged.
Scanner beam is not capturing
the whole width of the barcode
Select the optimal scan position for the
barcode.
Move the barcode into the field of
vision of the hand-held scanner.
Distance between barcode and
hand-held scanner is wrong
Position the hand-held scanner closer to
or farther away from the barcode.
Hand-held scanner decodes
barcodes, but does not send
these to the host
Hand-held scanner has not
been correctly programmed for
the host type
Program the hand-held scanner for the
host type.
Further information about this can be
found in the ZEBRA Product Reference
Guide.
Interface cable has not been
correctly connected
Connect the interface cable correctly.
Cradle has not been
programmed for the host type
Check the host parameters of the hand-
held scanner or change the parameters.
Hand-held scanner is not
connected to the cradle
Connect the hand-held scanner to the
cradle (see Chapter 8.1.3, P. 55)
Summary of Contents for BCS 3608ex-NI
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