POLARIS REMOTE
- for Zone 1/21
POLARIS Remote KVM Analog 15" / 19.1"
Störungen und
Fehlersuche
Technical data subject to change.
08/2019
EN 39/48
9.
Faults and troubleshooting
Fault
Possible cause
Remedy
Display shows nothing
No power supply existing
Check connection of the power supply
External fuse is blown
Check the fuse
Internal fuse is blown
Send back to manufacturer
Backlight defect
Send back to manufacturer
exchanging backlight
Unit defect
Send back to manufacturer
Screen shows
"No Signal"
No signal from local unit
Check STP cable
No VGA signal from local KVM
Check the VGA signal (VGA) at the local side by
connecting an external monitor to the local KVM in the non-
hazardous area
KVM without current consumption
–
PS2 connector of keyboard or external power
supply has to be connected
–
Check the VGA signal (VGA) at the local side by
connecting an external monitor to the local KVM
in the non-hazardous area
–
if no screen is visible is to see maybe you need
an external power supply if you don't you almost
–
if the problem appears after a longer use there is
the possibility that the local unit is defect
No current consumption at
Remote station
No power supply existing
Check connection of the power supply
External fuse is blown
Check the fuse
Internal fuse is blown
Send back to manufacturer
Unit defect
Send back to manufacturer
Display is going
on/off
to less power from power supply
Check the diameter of the cable
Check power supply
Display shows only stripes
Display defect
Send back to manufacturer
Dark background
Lifetime of backlight is going to end
Send back to manufacturer
Replace the backlighting
Power Save activated
Press any key
Touchscreen without
function
Driver deactivated
Driver not installed
Check installation of driver and/or
install driver
Check serial interface
- check cable connection (RS232 existing)
- check interface for function
Wrong driver installed
Driver installation for serial interface is necessary
www.automation.bartec.de
calibrate touchscreen
Mouse pointer on screen
and Touch point on screen
are not the same
Touchscreen wrong or not calibrate
Display show "Out of
Range"
wrong graphic settings
Check graphic settings at local PC
Frequency 75 Hz