Bartec TC77ex-NI, Faq

Page 1: ...Download http automation bartec de GERMANY Internet www bartec com FAQ Frequently Asked Questions Mobile Computer Reset Options Relevant for Touch Computer TC77ex NI Status May 2021 Reservation Technical data subject to change without notice Changes errors and misprints may not be used as a basis for any claim for damages ...

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Page 3: ...6 5 Enterprise reset 7 5 1 Downloading the Enterprise Reset Package 7 5 2 Using micro SD card 8 5 3 Using USB drive 10 5 4 Using ADB 11 6 Factory reset 14 6 1 Downloading the Factory Reset Package 14 6 2 Using micro SD card 14 6 3 Using USB drive 17 6 4 Using ADB 18 6 5 Using StageNow 21 7 Android reset options 23 7 1 Reset Wi Fi Bluetooth 25 7 2 Reset app preferences 25 7 3 Erase all data enterpr...

Page 4: ...mage to property and personal injuries 1 1 Reference documents All documents are available online from the following websites BARTEC www bartec com or https automation bartec de mobileE htm Document BARTEC Explanation Quick Start Guide of Touch Computer TC77ex NI It contains Guidelines on commissioning and the safe use of hand held scanners including installation safety information related to expl...

Page 5: ...d enterprise partitions in internal storage and clears all device settings A Factory Reset returns the device to the last installed operating system image Google reset options for Android Software Standard reset options from Google for every Android version The reset options allow the reset of the whole device or specific modules or apps The following descriptions are written based on Android 10 o...

Page 6: ...lowing actions Turn device Off Restart device Take a screenshot Action required for Soft reset Hard reset Enterprise reset Factory reset Activate action in Android Recovery Wizard menu 2 Push To Talk PTT button Action required for Enter Android Recovery Wizard 3 Volume Up button Action required for Hard Reset Volume Up Navigation in Android Recovery Wizard menu 4 Scan button Action required for Ha...

Page 7: ...29 Subject to technical changes 09 2020 Subject to technical changes 05 2021 3 Soft reset Perform a soft reset if applications stop working 1 Press and hold the Power button until the menu appears Press the red marked button on picture 2 Touch Restart ...

Page 8: ...alled in the device may cause damage or data corruption to the micro SD card All un saved data is lost after performing a hard reset Perform a hard reset if the device stops responding 1 Simultaneously press the Power one of the Scan and Volume Up buttons for at least four seconds Press simultaneously the red marked buttons on picture 2 When the screen turns off release the buttons ...

Page 9: ...ad from Zebra Support Download page To download the system update package 1 Go to the Zebra Support Downloads web site www zebra com support 2 Select the category Mobile Computer 3 Select the TC77 series 4 Select the operating systems In this category you can find the Enterprise and Factory reset files 5 Download the appropriate Enterprise Reset file to a host computer Download from BARTEC Downloa...

Page 10: ...microSD card into the device see Zebra user or integrator guide chapter Replacing the microSD Card for more information B Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card See USB Communication for more information Disconnect the device from the host computer 2 Press and hold the Power button until the menu appears 3 Touch Reboot 4 ...

Page 11: ... and Down buttons to navigate to the Enterprise Reset file 9 Press the Power On Off button The Enterprise Reset occurs and then the device returns to the Recovery screen Check if update was successful Message Install from SD card complete appears 10 Make sure that Reboot system now is selected 11 Press the Power On Off button and system reboots ...

Page 12: ... base station cradle type G7 A0Z0 0037 and further required accessories and a USB drive to connect it to the docking station The factory reset files must be copied to the USB drive If you enter the Android Recovery Wizard then you must select Apply upgrade from USB drive Please follow for the other steps the instruction in chapter 5 2 using micro SD card 1 USB cable 2 Host Computer 3 AC line cord ...

Page 13: ...s then enable the USB debugging option 6 Connect the Android device to your Windows PC host computer Refer to your device user manual for the required device cradle and cable 7 Open the Command Prompt cmd exe change the directory to the location of the Android Debug Bridge executable adb exe and run the command adb devices Refer to label To download ADB refer to this article Setup and Configure AD...

Page 14: ...re that ADB drivers are installed properly 10 Type in the following command adb reboot recovery Your device will reboot to the Android Recovery screen 11 Press Enter The System Recovery screen appears 12 If your device is locked or unable to go to the Settings you can enter the Android Recovery screen by following these steps a Restart the device b Press and hold the Push To Talk button until the ...

Page 15: ...sideload file where file the path and filename of the zip file The picture is created as an example with factory reset file 18 Press Enter key twice The Enterprise Reset package installs and then the Recovery screen appears 19 Once the enterprise reset is complete device side message at the bottom reads Install from ADB complete the device returns to the Android Recovery screen 20 Make sure that R...

Page 16: ...ies 4 Select the operating systems In this category you can find the Enterprise and Factory reset files 5 Download the appropriate Factory Reset file to a host computer Download from BARTEC Download page To download the system update package 1 Go to the Zebra Support Downloads web site https automation bartec de indexE htm 2 Select the category Mobile Computing 3 Select the TC77ex series 4 Select ...

Page 17: ...e to the microSD card See USB Communication for more information Disconnect the device from the host computer 2 Press and hold the Power button until the menu appears 3 Touch Reboot 4 Touch OK The device resets 5 Press and hold the Push To Talk button until the device vibrates The System Recovery screen appears 6 Press the Volume Up and Down buttons to navigate to Apply upgrade from SD card 7 Pres...

Page 18: ...ns to navigate to the Factory Reset file 9 Press the Power On Off button The Factory Reset occurs and then the device returns to the Recovery screen Check if update was successful Message Install from SD card complete appears 10 Make sure that Reboot system now is selected 11 Press the Power On Off button and system reboots ...

Page 19: ...s that you need a base station cradle type G7 A0Z0 0037 and further required accessories and a USB C drive to connect it to the docking station The factory reset files must be copied to the USB drive If you enter the Android Recovery Wizard then you must select Apply upgrade from USB drive Please follow for the other steps the instruction in chapter 6 2 using micro SD card 1 USB cable 2 Host Compu...

Page 20: ... debugging option 6 Connect the Android device to your Windows PC host computer Refer to your device user manual for the required device cradle and cable 7 Open the Command Prompt cmd exe change the directory to the location of the Android Debug Bridge executable adb exe and run the command adb devices Refer to label To download ADB refer to this article Setup and Configure ADB on Zebra Android De...

Page 21: ...es not appear ensure that ADB drivers are installed properly 10 Type in the following command adb reboot recovery Your device will reboot to the Android Recovery screen 11 Press Enter The System Recovery screen appears 12 If your device is locked or unable to go to the Settings you can enter the Android Recovery screen by following these steps a Restart the device b Press and hold the Push To Talk...

Page 22: ...here file the path and filename of the zip file The picture is created as an example with factory reset file 18 Press Enter key twice The Factory Reset package installs and then the Recovery screen appears 19 Once the factory reset is complete device side message at the bottom reads Install from ADB complete the device returns to the Android Recovery screen 20 Make sure that Reboot system now is s...

Page 23: ... 5 Using StageNow To perform a Factory Reset using StageNow StageNow is a Zebra freeware tool that is pre installed on all TC77ex NI series 1 On the device swipe down and select the StageNow application 2 If StageNow is opened you can use the scanner to scan the Factory Reset barcode under step 3 3 Scan the Factory Reset barcode ...

Page 24: ...Touch Computer TC77ex NI FAQ Reset Options FAQ Subject to technical changes 05 2021 22 29 4 Device reboots and perform a factory reset ...

Page 25: ... 05 2021 7 Android reset options Reset options available via Google Android operation system Wi Fi Bluetooth App preferences Erase all data enterprise reset You can find the reset options in following sub menu 1 On the device swipe down and select the Settings menu 2 In Settings menu scroll down and select System menu ...

Page 26: ...Touch Computer TC77ex NI FAQ Reset Options FAQ Subject to technical changes 05 2021 24 29 3 In System menu select Reset options 4 Now the reset options are available ...

Page 27: ... Bluetooth This menu option will reset all network settings including Wi Fi Bluetooth 7 2 Reset app preferences This menu option will reset all preferences for apps what are Disabled apps Disabled app notifications Default applications for actions Background data restrictions for apps Ay permission restrictions You will not loss any app data ...

Page 28: ...ubject to technical changes 05 2021 26 29 7 3 Erase all data enterprise reset This menu option will reset erase all data from internal storage including Your Google Account System and app data and settings Downloaded apps Music Photos Other user data ...

Page 29: ...tion can be found on the Google support pages for Android and their utilities and applications https support google com Descriptions about device wipe factory reset and other topics to remove accounts or users can be found under https support google com a answer 6328708 dev_factory_reset_protect zippy 2Cfactory reset protection 9 Edit ADB system path variables 1 Type path in the Windows 10 search ...

Page 30: ...Under the Advanced tab click Environment Variables 4 Select Path from the list of System variables then click the Edit button 5 Click the New button to create a new entry in the path then click the Browse button to add the ADB folder 6 Click OK to close the editor then close System Properties ...

Page 31: ...FAQ Touch Computer TC77ex NI FAQ Reset Options 29 29 Subject to technical changes 09 2020 Subject to technical changes 05 2021 7 Sign out and sign in again for this change to take effect ...