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7. Possible Malfunctions
In case of malfunction, disconnect the device from its power source. Before contacting
the service or sales agent, verify - based on the table below - whether it is possible to
eliminate disruption in operation.
Problem
Cause
Solution
The device is turned on,
but the red indicator light
does not turn on.
The power plug is not
properly inserted into
the socket
Disconnected fuse
Damaged indicator light
Damaged switch
Properly insert the plug
into the socket
Check the fuse
Check the device in
another socket
Contact a salesperson
Red descaling indicator is
on during the operation.
The device is scaled
Remove the plug. Leave
the device until cooling
down, then descale it
according to section
6 “Cleaning and
descaling“
The device is turned on,
the
ON/OFF
switch
indicator is on, but the
device is not heating.
Damaged heating
element
Damaged thermostat
Contact a salesperson
Contact a salesperson
The device turns off.
Damaged thermostat
The device is scaled
Remove the power plug
and leave the device to
cool. Remove the base
and press the
RESET
button on the bottom of
the device. Bear in mind
the necessary quantity of
water in the device
Descale the device accor-
ding to section
6
„Clea-
ning and descaling“
The green indicator light
does not turn on.
The brewing / heating
process is not comple-
ted yet
Damaged indicator light
Damaged thermostat
Wait until the brewing /
heating process will be
completed
Contact a salesperson
Contact a salesperson
The fuse blows immedia-
tely after turning on.
Electrical short circuit
Contact a salesperson
