Limited Warranty
All warranty benefits apply to the original owner only. Warranty cannot be transferred or assigned.
1 YEAR ( FROM DATE OF PURCHASE):
BaseAire
warrants the dehumidifier will operate free of defects in
workmanship and materials. At its discretion,
BaseAire
will repair or replace any malfunctioning components,
free of charge (excluding transportation costs)
3 YEARS (FROM DATE OF PURCHASE):
BaseAire
warrants the refrigeration circuit (compressor, condenser
and evaporator) will operate free of defects in material or workmanship. At its discretion,
BaseAire
will replace
defective parts, including factory labor or refrigerant. This does not include transportation.
5 YEARS (FROM DATE OF PURCHASE):
BaseAire
warrants the compressor, condenser, and evaporator will
operate free of any defects in material or workmanship. At its discretion,
BaseAire
will repair or replace the
defective parts. This does not include labor, transportation, or refrigerant.
CUSTOMER RESPONSIBILITIES: In order to take advantage of the warranty service, the customer must do the
following:
1. Customer must provide normal care and maintenance (including, but not limited to cleaning filters, coils and
pumps)
2. Removal and re-installation of unit is the sole responsibility of owner.
3. If customer cannot return unit to certified repair center, all costs associated with freight shipment are borne by
the customer. In addition, all duties related to freight shipments, including but not limited to palletizing, wrapping,
labeling and pickup are associated with customer.
4. If shipped, customer is responsible for all risk of loss or damage.
BaseAire Warranty Steps:
1. Once receive the goods, customers must log in www.baseaire.com to fill out the warranty Registration form
and submit to
BaseAire
company. We will receive your purchasing and installation information and save it.
If no warranty registration is sent to us, warranty period will begin the day the shipment left the warehouse.
Please be sure to record serial # and date of installation. You will need this information to receive the
RA
number.
2. If warranty service is necessary, customers must contact
BaseAire
Tech Support by sales@
baseaire.
com or
local technical service phone to receive a Return Authorization (RA number). Once an RA has been issued,
customers should bring the unit to a certified repair center.
BaseAire
wi
ll
arrange the shipping to bring the unit
back to the
BaseAire
warehouse (at the expense of the customers) if customers are not available.
3. After the unit has been received by
BaseAire
(whether at a repair center or the warehouse),
BaseAire
will
have an initial inspection If it is determined to be invalid warranty claim (
see
exclusions below), customers have
to pay for all associated repair costs and shipping costs for units repai
r
.
4. Customers can pick up the unit after repair at their own expense for shipping. Units will have a rigorous
testing before sending it back to customers.
5. If the unit can no longer be fixed, and it is in the warranty period and determined to be valid claim, we will ship
the customer a new unit within the same year warranty from the date of replacement.
6. After parts are repaired or replaced by
BaseAire
, the original warranty period continues to applies until meet
its deadline. No extensions to the original warranty period.
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