50 | TROUBLESHOOTING
Problems relating to your USB media storage device
Problem
Solution
My TV does not
recognise my
USB device or my
external hard disk
First, refer to the instructions describing how to use USB devices with this TV.
If the problem still occurs, your USB device may not be compatible.
This TV has been tested with the majority of Flash memory-based devices and hard disks (media players with
HDD) on the market; however, it may not be compatible with certain devices, in particular external self-powered
hard disks.
Some USB storage devices may not be compatible with this TV.
Only use a USB storage device formatted in a FAT32 file system provided with the Windows operating system. If
it is formatted by a different utility program that is not supported by Windows, it may not be recognised.
'Disk not ready'
error
When you are in time-shift recording mode, without removing the USB recording device, you may experience
some difficulty with a scheduled recording. You will need to remove the USB device as it is required to reset
after each recording to protect the device from damage. If you see the message ‘DISK NOT READY’ displayed,
remove the device, reconnect and proceed with your recording.
My media is loading
slowly
For large file sizes and large capacity storage devices, the loading speed may be slower. The recognition speed
of a USB storage device may vary depending on the device.
There is an
'unsupported file'
message
If an “Unsupported File” message is displayed, it means the file extension, video codec, image resolution or
frame rate is unsupported.
