46 | TROUBLESHOOTING
Problem
Solution
Sound issues
Ensure that the equipment is connected properly.
Ensure that the input setting for the TV is correct.
Ensure audio settings on the external device are set correctly.
Ensure the volume is not muted. If it is, press the MUTE button to restore the sound.
If earphones are connected, unplug them.
Adjust the volume to a suitable level by pressing the + V - buttons.
If you are using an external audio device, check that the Menu > TV Settings > Sound > Digital Audio Output
setting is 'PCM'.
If you are using an external audio device via an HDMI cable, make sure the audio device supports HDMI-ARC.
Adjust HDMI EDID Settings (Menu > Setting > HDMI EDID).
No operations can
be performed with
the remote control
unit
Check the batteries are correctly installed.
The batteries may be exhausted: replace them.
Make sure to point the remote control at the remote control sensor and try it again.
Make sure to use the remote control at a distance of no more than 5m from the sensor.
Remove any obstacles between the remote control and remote control sensor.
Button operation is
not effective (unit
and/or remote
control)
Disconnect the power plug and then reconnect it. (The unit may not be operating properly due to lightning,
static electricity or other factors.)
