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TROUBLESHOOTING GUIDE
AFTER-SALES SERVICE
Before contacting After-Sales Service:
1. See if you can solve the problem yourself with
the help of the “Troubleshooting guide”).
2. Switch the appliance on again to see if the
problem has been solved. If it has not,
disconnect the appliance from the power
supply and wait for about an hour before
switching on again.
3. If the problem persists after this course of
action, contact After-sales Service.
Specify:
• the nature of the problem,
• the model,
• the Service number (the number after the word
SERVICE on the data plate on the inside of the
appliance),
• your full address,
• your telephone number and area code.
Note:
The direction of door opening can be changed.
If this operation is performed by After-sales
Service it is not covered by the warranty.
Defect
Probably cause
Solution
1.The appliance is not working
Lack of power supply.
Check electric set.
Check properly inserted plug in the socket.
In case of lack of power supply. You need call
for electrician.
Burn fuse (safety device).
Replace fuse (safety device).
Thermostat knob set to “Off” or
“0”.
Set the temperature in chosen position
according to product sheet.
2.Temperature inside the
compartments too high.
Doors aren’t closed properly or
gasket uncorrecty adhered.
Check if it is possibility to closure doors.
Check if gasket is clear and undamage.
Improper set thermostat knob.
Set thermostat knob in chosen position
according to product sheet.
Improper appliance installed.
Check if the appliance is installed near heat
source.
3.Water collects at the bottom of
the refrigerator or freezer
compartment (depends on model).
Drain of defrost water is blocked.
Clear drain. (it is placed over the compressor
or in the middle of drip channel of
refrigerator).
Improper setting food.
Food shouldn’t touch back wall of cabinet.
4.The inside light is not working
Lack of power supply.
See point 1.
Bulb burnt out.
Disconnect the appliance from mains power
supply. Remove the bulb cover. Check the bulb
and if necessary replace it. Replace using
maximum 15W bulb.
In some models a special bulb is used. Bulb
change instruction is put in the chart.
5.The appliance is excessively
noisy.
The appliance is wrong set.
Check level of appliance
(adjustment front stems)
Check if the appliance isn’t in contact with
other furniture or objects.
6. Noise from expanding
Noises due to expansion in the
refrigerant circuit.
Normal effect correctly.
7. The front edge of the appliance
maybe hot.
Normal effect – prevent the formation of
condensation water.
