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Troubleshooting Guide / After-Sales Service
Troubleshooting Guide
If a fault occurs, before
contacting our After-Sales
Service, make the following
checks to try and remedy
the problem:
Drying takes too long /
laundry is not dry enough:
•
Was the correct programme
selected?
•
Was the inserted laundry too
wet (Washing machine spin
speed less than 800 rpm)?
•
Is the lint filter dirty (filter
indicator lamp on)?
•
Is the heat exchanger dirty?
(refer to the Instructions for
use)
•
Is the ambient temperature
too high?
The dryer does not operate:
(after a power failure and/
or interruption to the mains
supply, always press the
Start button).
•
Is the plug properly inserted
into the mains electricity
socket?
•
Is there a power failure?
•
Has the fuse blown?
•
Is the door well closed?
•
Has the programme been
selected?
•
Has the start delay option
been selected?
•
Has the
Start/Pause
button
been pressed?
Lint filter indicator lamp
light on:
•
Is the lint filter clean?
•
Is the water container empty?
•
Is the water container
correctly positioned?
•
Is the heat exchanger clean?
Water droplets underneath
the dryer:
•
Is the heat exchanger
correctly positioned?
•
Has any fluff on the heat
exchanger seal been wiped
away?
•
Has any fluff on the door seal
been wiped away?
•
Has the water container been
positioned correctly?
Replacing drum light bulb
(if supplied):
•
If the inside lamp does not
work, the bulb may be faulty.
•
Unplug the dryer.
•
Open the door and unsrew the
glass cover inside the drum.
•
Replace the faulty bulb with
a new one and srew the glass
cover back on.
•
Replacement bulb: Philips
15W, 230/240V, E14.
After-Sales Service
If, after carrying out the
above checks the
malfunction persists or
appears again, turn the
dryer off and call our
After-Sales Service (refer to
guarantee).
Please specify:
•
The nature of the fault.
•
The dryer type and model.
•
The service code (the number
after the word Service on the
adhesive rating plate) on the
right-hand side when the
door is open.
•
Your full address and phone
number.
