Group
code
Specific
code
Description
Probable cause
Check/Reason
E:01
.04
5 x flame loss in 24 hours with
burner on
No ionization current
Purge the gas supply to remove
air
Check that the gas valve is fully
opened
Check the supply pressure
Check the operation and setting
of the gas valve unit
Check that the air inlet and flue
gas discharge flues are not
blocked
Check that there is no recircula
tion of flue gases
E:01
.11
Incorrect fan speed
External draught over the boiler
Defective gas/air unit
Check for adequate draw on the
chimney connection
Check the gas/air unit and re
place if necessary
E:01
.12
Temperature measured by re
turn sensor greater than flow
sensor
Bad connection
Sensor fault
Sensor not or badly connected
Water circulation direction re
versed
Flow and return pipes reversed
Replace the sensor if necessary
Check the circulation (direction,
pump, valves)
Check that the sensors are oper
ating correctly
Check that the sensor has been
correctly fitted
Check pipework configuration
E:01
.17
No circulation
No circulation
Sensor not or badly connected
Sensor fault
Vent the air in the heating sys
tem
Check the water pressure
Check the wiring
Check the circulation (direction,
pump, valves)
Check the cleanliness of the
heat exchanger
Check that the sensors are oper
ating correctly
Check that the sensor has been
correctly fitted
Replace the sensor if necessary
E:01
.20
Maximum flue gas temperature
reached (> 140 Deg C)
No circulation
Sensor fault
Vent the air in the heating sys
tem
Check the water pressure
Check the wiring
Check the circulation (direction,
pump, valves)
Check the cleanliness of the
heat exchanger
Check that the sensors are oper
ating correctly
Check that the sensor has been
correctly fitted
Replace the sensor if necessary
E:02
.00
Boiler reset in progress
Reset button pushed
Boiler carrying out reset (Infor
mation only)
E:02
.07
Low system water pressure
Water leak on boiler
Water leak on system
Check boiler
Check system
Repressurise system
E:02
.16
On board CSU time-out
Check PCB for damage
Replace the PCB if necessary
E:02
.17
Permanent loss of communica
tion between gas valve and boil
er PCB
Fault in air/gas unit
Loose connection to gas valve
Replace air/gas unit
Check gas valve connection
from PCB
E:02
.19
Jumper 1 changed
Check position of jumper 1
Put jumper 1 to the off position
E:02
.20
Jumper 2 changed
Check position of jumper 2
Put jumper 2 to the off position
11 Troubleshooting
7696317 - 1 - 21032018
67