41
TROUBLESHOOTING GUIDE
Problem
Probable Cause
Remedy
Prize
Unavailable
on screen
Location is
actually empty
of prizes.
Prize
dispensing
malfunction.
Front door
opens while it is
dispensing
prize.
Stepper Motor
Sensor is faulty
or unplugged
Prize jam.
Prize stuck in
the prize chute.
Prize not being
seen by prize
chute sensors
Stock Quantity
is set too low.
Motor/Sensor
self test failed
at power on.
Prize goes to
unavailable as
soon as you
select it.
Hangers will hold 18 prizes on the middle shelf, and 9 prizes on the top shelf.
Each hanger will only hold one prize.
Once that prize is won, it will show that prize unavailable.
Capsules will hold 120 of the 2” capsules per capsule pie slice. ( 6 pie slices)
Once the pie slice is empty, it will show that prize unavailable.
Carousel will slow down, stop, motor will try to dispense prize.
If prize does not fall for whatever reason, the motor will time-out and carou-
sel will go around again to try to dispense again. If it fails a 2nd time, it will
show that prize unavailable, not s
ubtract tickets from guest and have him
chose a different prize.
If front door opens while prize is being dispensed, that prize will show un-
available. Check door switch and cables. Refer to “Carousel motor not turn-
ing” troubleshooting section.
Stepper motor sensor is dirty, unaligned or faulty.
Refer to “Carousel Motor Always Turning or does not slow down”
troubleshooting section.
Capsule Jam - Capsule unit is specifically designed to resist and power-
through jams. If it shows prize unavailable and they are still capsules in unit,
turn the sprocket by hand and see if it dispenses capsule.
If not - Remove capsules and locate jammed capsule.
If it does dispense - Check capsule drop sensor and refer to “Capsule Does
not Drop” Troubleshooting Section
Inspect prize chute and ensure nothing is blocking path or jammed in chute.
Dirty, unaligned, or faulty prize chute sensor boards. Refer to “Prize Chute
Sensors do not “see” prize fall” troubleshooting section
Enter Owner Menu and go to Prize Menu.
There is a selection for “Stock Quantity”
Option for capsules only. Hangers only use 1 prize.
If this is left at zero, the game will operate fine. It will dispense prizes until
empty, but not know it’s empty until the next prize is selected, and it times
out. If this is set to the exact number of capsules in each section, the Prize
Hub will allow that number to be dispensed and then show Prize Unavailable
for that prize only.
At power on - The pivot motor will move and test home sensor.
If it fails, the pivot motor will continue to move and carousel will not start. If it
did move, it would cause damage to the carousel. The pivot motor will
continue to move until sensor “sees” the Prize Hub is unplugged. Refer to
“Pivot Motor Turning all the time” troubleshooting section.
The Prize Hub Carousel is not working properly and will not attempt to
dispense. Refer to “Pivot Motor Turning all the time” troubleshooting section.
Summary of Contents for PRIZE HUB Hybrid
Page 1: ...1...
Page 27: ...27 SIDE DECAL PLACEMENT 20 75 8 0...
Page 53: ...53 CERTIFICATE OF COMPLIANCE...
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Page 56: ...56...
