23
TROUBLESHOOTING GUIDE
7
Problem
Probable Cause
Remedy
Meters do not
work.
Disconnected, loose or broken wires.
Faulty counters.
Game meter will click at start of next game
Check connections and reseat J22 on main board.
Cables # AACE2500 and AACO1000
Replace counters. AACO1000
Ticket meter will click for every notch the dispenser “sees”
Balls do not
score.
Hoop is bent down so that sensor
and mirror are not in perfect align-
ment.
Hoop Sensor is unplugged or faulty.
Faulty Hoop Sensor
Crawl inside game and pull up on hoop’s front rim.
Hoop should move enough to realign beam.
Check cable from sensor to main board.
(AASE0020 & AACE2500)
Replace sensor. (AASE0020)
Game scores
too many
balls.
Hoop Sensor is slightly out of align-
ment.
Faulty Hoop Sensor
Crawl inside game and pull up on hoop’s front rim.
Hoop should move enough to realign beam.
Replace sensor. (AASE0020)
Ball gate turns
all the time.
Motor should stop when
“Home Position” is seen.
A shorted motor may damage the
main board.
Clean sensor and check for 5 volts dropping to
zero when arm is in front of sensor.
Replace sensor if needed.
Check motor for proper resistance and replace
main board if transistors are damaged.
(A5NEWGEN1)
Ball Gate does
not turn.
Sensor on motor will go to home
position at power up. If sensor is not
seen, motor will stop and not start
until power is cycled.
Check 12 Volts at motor on power
up.
Sensor is faulty.
Check continuity on cables from sensor and motor
to main board. (AACE2512)
Replace motor if has 12 Volts DC, replace motor.
(AAMO1001)
Clean sensor and ensure set screw is tight.
Replace sensor if needed. (AACB2501)
Display shows
“LO”
Ticket tray is empty.
Disconnected, loose or broken wires.
Faulty low ticket switches.
Faulty Main Board.
Refill tray with tickets, check low ticket switch.
Check connections and reseat J25 on main board.
(AACE2501)
Switch is wired normally open.
Replace switch if needed. AASW200
Replace main board. Part # A5NEWGEN1
Menu buttons
do not work.
Stuck pushbutton
Cable problem.
Faulty pushbutton.
Inspect pushbutton to make sure it is not stuck.
Check continuity on connector.
Check cable from pushbutton to main board.
(AACE2511 & AACE2502)
Replace pushbutton. (AACE2511)