25
TROUBLESHOOTING GUIDE
7
Troubleshooting Strategy
Use common sense and a systematic method of troubleshooting to determine the exact problem, probable cause and
remedy. Use the process of elimination to find the faulty component. Always check for the simple and obvious causes
first such as unplugged, loose or broken wires and bad sensors, bent, pinched, stuck or jammed components.
Troubleshooting Chart
Problem
Probable Cause
Remedy
No power to the game.
No lights on at all.
Unplugged.
Circuit breaker tripped.
Line Filter Faulty.
Power strip faulty.
Faulty cable/power supply
Check wall outlet.
Reset power strip breaker switch or building
circuit breaker.
Replace Line Filter (Part # A5FI9010)
Change plug position, replace if needed.
See Power Supply diagnostic below.
Bill Acceptor and monitor
on.
But everything else off.
(Power Supply not ON)
Insure unit is plugged
into power strip.
Make sure rocker switch is
set ON.
See power supply diagnostics to isolate bad
component. A bad motor or 12 volt short would
cause this.
See Power Supply Diagnostic below.
Replace Power Distribution Board (AACB5156)
Dollar Bill Acceptor not
functioning.
Ensure Bill Acceptor is set to
“Always Enable”
Important : Only 110 Volt AC
DBA is to be installed.
Enter Diagnostic Menu to see if
DBA input flashes ON quickly
when bill is inserted.
Look for “Check Newgen
Comm” error on
screen.
Check for power to Bill
Acceptor.
Dirt or debris in acceptor
slot.
Pinched, broken, or
disconnected wiring.
Bill acceptor problem.
Part # A5AC9091
Refer to “Check Newgen Comm” error
diagnostic section.
Acceptor should cycle stacker at game
power up. If not, check cable connections.
Refer to “How to Clean Bill Acceptor”
Or clean with bill reader cleaning card.
(A5CC9000)
Check wiring from bill acceptor to Mini Gen
Board. (AACE5921) Repair or replace wiring
harness. Check J8 connector on Main Board
Make sure wires are secure in connectors.
Refer to troubleshooting section of dollar bill
acceptor manual included with this game or
the diagnostics label of the back of the unit.
Power supply unplugged.
Rocker Switch.
Power supply shutting
down because of 12 V
overload.
Faulty power supply.
Faulty Power Dist Board
Meters does not work.
Game meter will click at the end of
the game.
Ticket meter will click as tickets
come out of game and notch is
“seen” by dispenser.
Ensure correct number of
tickets are being dispensed
Disconnected, loose or bro-
ken wires.
Faulty counter.
Check ticket values in menu. Test Ticket Dis-
pense in Diagnostic menu. Refer to Tickets not
dispensing troubleshooting section.
Check connections and reseat J25 on Newgen
board. Cables # AACE5910 and AACO1000
Replace counter. AACO1000.
Summary of Contents for Pop the Lock
Page 12: ...12 HEIGHT MODIFICATION OPTIONS...
Page 23: ...23 MAINBOARD PINOUT 15...
Page 39: ...39 DECALS DIAGRAM 20...
