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TECHNICAL SUPPORT
Electronics / Circuit Boards:
·
Repair & Return
– If you have Circuit Board issues with your Bay Tek product you can send the
board to us and we’ll repair it right away. Most items sent to us are repaired and returned to you
within two days. This option is your best value as we offer this fast turn-around service at the most
reasonable price.
·
Advance Replacement
– If you have Circuit Board issues with your Bay Tek product, but you don’t
have time to send in your board in for repair, give us a call and ask for an Advance Replacement.
We’ll send you a replacement board that same day
(pending availability)
. When you get your new board,
just repackage the defective board in the same box and send it back to us. We make it easy by in-
cluding a UPS Return-Shipping label for you to put on the box.
This is your best option when you need to get your game up and running as quickly as possible!
·
Spare Parts
– Take matters into your own hands and purchase new spare Circuit Boards for your
Bay Tek games. Many of our games share the same main-board electronics. This means you can
buy one set of spare electronics to support many of your Bay Tek games. Spare boards allow you
to get your game up and running the quickest and provide you a valuable troubleshooting option.
Call our technicians to get recommendations for what you should keep on hand for spare parts!
Technical Support:
“You” are the best tool for troubleshooting! Your abilities to understand the game and your skills to
repair the game are invaluable to us! If you need help, you know you can call us. It’s not easy to
diagnose a game remotely by phone, but our technicians do a great job. They’ll need your help to
perform some
troubleshooting steps and convey to them exactly what’s happening with your game.
Returns & Credits:
Sometimes the issue isn’t what it seemed to be. If you chose the Advance
Replacement option and now need to return that circuit board, just give us a call to get Return Au-
thorization. You will be credited for the cost of the board and charged only the bench fee for our
processing and retesting that board. If you choose the Repair and Return option, we’ll test your
board before we begin. If no problems are found, you will only be charged the bench fee.
Note: Bench fees apply regardless of whether the repair was your choice or a recommendation from
a Bay Tek Entertainment technician.
It’s a small price to pay for troubleshooting the issues with your game.
You can count on our Technical Support T
eam for service and support!
Excellent customer service is very important to Bay Tek Entertainment! We know that keeping your
games in great operating condition is important to your business. When you need us, we are here to
help. You can call us for free technical assistance, and you can count on us to have parts on-hand to
support your game. When you do need us, it's important that you know what to expect.
We offer options that fit your needs.
