Help
38
Need Help ? Bayer Diabetes Care: 1-800-348-8100
(available 24 hours a day, 7 days a week)
Help
39
www.bayerdiabetes.com/us
Symptoms of High or Low Blood Glucose
Err
or Codes and Symbols
WHAT YOU SEE
WHAT IT MEANS
WHAT YOU SHOULD DO
Test result con-
tinues to fl ash
for 60 seconds,
then stops.
The Medtronic
device did not
acknowledge receipt
of the test result
within 60 seconds.
• Be sure the Medtronic device
is located within 4 feet of
the
C
ONTOUR
®
L
INK
meter.
• Check that the Medtronic
device is set to accept
meter results and the meter
ID has been programmed
into the device.
• Check the Medtronic device
display to determine if the
glucose result has been
received by the device. If it
has not, you can enter the
test result manually.
If you continue to have prob-
lems, contact Bayer Diabetes
Care Customer Service.
Control test
result is out-of-
range (too high
or too low).
• Test strip or control
solution is past the
expiration date or is
past the discard date.
• Test strip is deter-
iorated due to heat
or exposure to
moisture.
• Control solution is
not at room temp-
erature or may not
be mixed well.
• Incorrect control
solution was used.
• Check all expiration dates
and discard dates. Do not
use expired testing materials.
• Make sure you are using
C
ONTOUR
®
control solution.
• Gently rock the control
bottle to ensure the control
solution is mixed well.
• Run another control test.
• If result is still out of range,
retest with a new test strip
and new control solution.
• If result is still out of range,
call Bayer Diabetes Care
Customer Service.
Some display
segments do not
appear when the
meter initially
turns on.
Possible meter
electronics failure.
Compare meter display
with the illustration on
page 3. If the display is
not correct, contact Bayer
Diabetes Care Customer
Service.
Results are
not displayed in
expected units of
measure mg/dL.
This may affect
the way you see
your results.
Contact Bayer Diabetes Care
Customer Service.
If you do not resolve the problem, contact Bayer
Diabetes Care Customer Service at 1-800-348-8100
(available 24 hours a day, 7 days a week)
Symptoms of High or Low Blood Glucose
You can better understand your test results by being aware
of the symptoms of high or low blood glucose; this will also
help you decide what to do if your results seem unusual.
Some of the most common symptoms are:*
Ketones (Ketoacidosis):
•
shortness of breath
•
nausea or vomiting
•
very dry mouth
* For additional information and a complete list of symptoms,
contact your health care professional or refer to the website
for the American Diabetes Association: www.diabetes.org
Low blood glucose
(Hypoglycemia):
•
shakiness
•
sweating
•
fast heartbeat
•
blurred vision
•
confusion
•
passing out
•
seizure
•
extreme
hunger
•
irritability
•
dizziness
High blood glucose
(Hyperglycemia):
•
frequent urination
•
excessive thirst
•
blurred vision
•
increased fatigue
•
hunger
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