34
T
e
c
hnical,
Service & Care
C
ONTOUR
®
XT meter C
ONTOUR
®
N
EXT
test strips
35
T
e
c
hnical,
Service & Care
Need Help? 0845 600 6030 (UK) / 1 890 920 111 (Ireland)
www.bayerdiabetes.co.uk
Error Codes and Symbols
Changing the Batteries
WHAT YOU SEE
WHAT IT MEANS
WHAT YOU SHOULD DO
Control test result
is out of range (too
high or too low).
•
Test strip or control
solution is past the
expiry date or is
past the discard
date.
•
Test strip is
deteriorated due to
heat or exposure to
moisture.
•
Control solution
is not at room
temperature or may
not be mixed well.
•
Incorrect control
solution was used.
•
Meter could be
damaged.
•
Check all expiry dates and
discard dates. Do not use expired
testing materials.
•
Run another control test with
a new test strip and control
solution.
•
Gently rock the control bottle
to ensure the control solution is
mixed well.
•
Make sure you are using Bayer’s
C
ONTOUR
®
N
EXT
control solution.
•
If result is still out of range, contact
Bayer Diabetes Support at
0845 600 6030 (UK) /
1 890 920 111 (Ireland).
Some display
segments do not
appear when the
meter initially
turns on.
Possible meter
electronics failure.
Compare meter display with the
illustration on page 3.
If the display is not correct,
contact Bayer Diabetes Support at
0845 600 6030 (UK) /
1 890 920 111 (Ireland).
Results are not
displayed in
expected units of
measure (mmol/L).
This may affect the
way you see your
results.
Contact Bayer Diabetes Support at
0845 600 6030 (UK) /
1 890 920 111 (Ireland).
If you do not resolve the problem, contact Bayer Diabetes
Support at 0845 600 6030 (UK) /1 890 920 111 (Ireland).
Batteries should be replaced
when the meter continually
displays
or the meter
briefly shows
and then
turns off
(See Error Codes
and Symbols, page 32).
Changing the Batteries
1.
Turn off your meter before
changing your batteries.
2.
Press firmly on the battery
cover and slide in the
direction of the arrow.
NOTE:
If you put the new batteries in the meter
within 5 minutes of taking the old ones out, all
your settings and results will be saved. If you take
more than 5 minutes, you will need to reset the
date and time although your other settings and
results will be saved.
3.
Remove the old batteries
by pressing the top of the
battery which will raise the
bottom of the battery up.
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