38
TROUBLESHOOTING
Problem
Probable Cause
Remedy
Troubleshooting Guide
Communication Issues
Game will not coin up and menu
buttons will not work
No power to I/O Aux Board.
Mixing Motors
not turning
These 3 motors should have a
constant 12 Volts DC.
Mechanical Issue with motor.
Cable issue. Pinched, broken,
or disconnected wiring
Check for 12 Volts DC at the motor. If the motor has 12 Volts
and is not turning, replace motor. (AAMO6500)
Refer to “How to Replace Mixing Motors” troubleshooting.
If no 12 Volts DC present:
Check cable AACE6512 for lower motor.
Check cable #’s AACE6520 & AACE6513 for upper motors.
Swap connectors on Power Distribution Board to verify faulty
Power Distribution Board. Replace if needed. AACB5156
Ribbon cable between
Raspberry Pi and I/O Aux
board unplugged.
Faulty I/O Aux Board.
Faulty Raspberry Pi.
Check ribbon cable (A5CBL-RBN40-1) Ensure ribbon cable is
not frayed or a pin off the connector. Refer to wiring diagram
for proper installation. Replace if needed. (A5CBL-RBN40-1)
Replace I/O Aux Board. (AACB9601-SQ)
Replace Raspberry Pi (AAMBRPI-SQ)
Ball Stack Solenoid
not operating
correctly
Balls should all sit in
stack tube without
pushing past solenoid in
rest position.
If solenoid is operating
and balls do not move
past it.
Solenoid does not
operate.
Yellow ball and red balls
are getting mixed up.
If the weight of the ball stack is pushing past the solenoid while
it is not operating, replace solenoid assembly. (AASO6500)
Balls are broken or jammed in tube, or solenoid assembly is
faulty. Replace solenoid assembly. (AASO6500)
Check for 12 Volt DC pulse at solenoid.
If 12 Volts DC present, replace solenoid assembly(AASO6500)
If no 12 Volts, check AACE6516 cable to I/O Aux Board.
Replace I/O Aux Board if needed. (AACB9601-SQ)
Refer to Ball Sort Solenoid not operating correctly.
Ball Sort Solenoid
not operating
correctly
Balls will be sorted
according to color
sensed from color
sensor in the top of the
tube.
If solenoid is operating
but balls do not move
past it.
Solenoid does not
operate.
The solenoid will only engage to direct the yellow ball to the top
of the game. If the color sensor is dirty or too far away, this will
affect operation. Clean color sensor. Refer to “Color Sensor
troubleshooting” section.
Balls are broken or jammed, or solenoid assembly is faulty.
Replace solenoid assembly. (AASO6501)
Check for 12 Volt DC pulse at solenoid.
If 12 Volts DC present, replace solenoid assembly(AASO6501)
If no 12 Volts, check AACE6522 cable to I/O Aux Board.
Replace I/O Aux Board if needed. (AACB9601-SQ)
Summary of Contents for SQUIGGLE
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